VA SSVF - Case Manager/Housing Navigator

Housing Navigation

• Conduct housing searches and identify affordable housing opportunities for Veterans and their families.
• Develop and maintain relationships with landlords, property managers, housing authorities, and community housing providers.
• Assist participants with housing applications, lease reviews, security deposits, and move-in coordination.
• Coordinate HUD-VASH voucher activities and support Veterans throughout the voucher process.
• Assist with housing inspections, Fair Market Rent compliance, and housing eligibility requirements.
• Maintain a landlord recruitment and retention strategy.
• Coordinate housing placement activities throughout assigned service areas.

Case Management Services

• Provide comprehensive case management from enrollment through discharge and aftercare.
• Complete assessments, housing stabilization plans, service plans, and ongoing case reviews.
• Utilize Housing First, trauma-informed care, harm reduction, motivational interviewing, and strength-based approaches.
• Assist participants in obtaining income, employment, benefits, healthcare, transportation, food resources, and other supportive services.
• Conduct home visits and community-based case management.
• Provide crisis intervention, problem-solving, conflict resolution, and housing retention services.
• Support participants in developing goals related to self-sufficiency and long-term housing stability.

Coordination and Community Partnerships

• Collaborate with VA Medical Centers, HUD-VASH staff, Continuums of Care, Public Housing Authorities, and community partners.
• Serve as a liaison between Veterans and community resources.
• Participate in case conferencing, multidisciplinary meetings, CoC meetings, and community planning efforts.
• Assist in developing community partnerships and resource networks.
• Represent the organization at community meetings, trainings, and stakeholder events.

Documentation and Compliance

• Maintain complete and accurate participant records.
• Document all participant interactions in HMIS and other required systems.
• Ensure compliance with VA SSVF regulations, HUD requirements, HIPAA standards, and agency policies.
• Prepare monthly, quarterly, annual, and grant-required reports.
• Monitor and maintain required participant and program documentation.

Program Operations

• Support program quality assurance and continuous improvement activities.
• Assist with staff training and onboarding as needed.
• Participate in audits, monitoring visits, and program evaluations.
• Assist with program development, outreach activities, and special projects.
• Perform other duties as assigned.

• A Bachelor’s Degree in social work, mental health, counseling, nursing or a related human services field; and 1 year experience in community-based services provision with various populations is required.
• Experience with homeless or supportive housing programs is preferred.
• Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement.
• Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency;
• Prior experience in outreach, case management, intake assessment, counseling and crisis intervention preferred;
• Computer literate specifically with Microsoft applications required;
• Experience with homeless or supportive housing programs is preferred.
• Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement.
• Experience in case management, treatment and services with individuals and families is also preferred.
• Effective oral and written communication skills and the ability to develop effective working relationships with residents, staff, and community partners are also required.
• Strong organizational skills, problem-solving skills, and judgment are desired.
• The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.
• Knowledge and understanding of team concepts preferred and Veteran of the United States military strongly preferred.
• Experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues.
• Demonstrated knowledge and experience with advanced street outreach techniques, including harm reduction strategies, crisis intervention techniques, and motivational interviewing.
• A highly motivated self-starter and ability to coordinate multiple projects/tasks at once.
• Knowledge of maintaining and executing confidential information using HIPAA standards.
• Strong written and verbal communication skills are important.
• Good problem solving and conflict resolution skills.
• Computer skills with proficiency in Microsoft Office software.
• Flexible, adaptable, and have the capability to work in a fast-paced, professional environment.
• Able to work alternative work schedules, evening and weekends as needed for operations of Street Outreach and at the request of management.
• Maintain regular, consistent attendance.
• Participate in staff meetings and training as assigned by your supervisor.

KEY SKILLS

• Ability to effectively collaborate and facilitate change, interfacing with all levels of the organization.
• Ability to manage, train, and implement the Waiver Redesign initiatives for I/DD service line.
• High level of oral and written communication skills, interpersonal skills, and facilitation skills.
• Ability to think innovatively, strategically, and analytically.
• Participate in real results strategic process and assist with embedding new initiatives.
• Ability to prepare and deliver effective presentations to external parties and all levels of the organization, including senior leaders.

OTHER

• This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid driver’s license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Full Education and Work History Background check, OIG Exclusion check
• Negative Drug Screening
• CPR/First Aid Certification must be acquired and maintained once employed