Valet General Manager of Operations

Overview

The Valet General Manager of Operations is responsible for leading all aspects of valet service delivery across multiple locations, ensuring exceptional customer experiences while maximizing operational efficiency and profitability. This role includes developing standardized operating procedures for vehicle handling, training staff on luxury service protocols, and implementing advanced technology solutions such as valet ticketing systems and GPS tracking to enhance performance. This role analyzes parking volume data, optimizes team schedules for peak periods, and ensures compliance with insurance requirements and local regulations. The Valet General Manager coordinates VIP arrivals at high-profile events, manages logistics for hospital valet stands, and provides hands-on leadership to maintain consistent service standards across varied client environments. Acting as the primary liaison with property partners, the manager negotiates contracts, delivers performance reviews, and ensures adherence to service level agreements. The role also involves expertise in revenue management-ranging from dynamic pricing strategies to ancillary service offerings-alongside risk mitigation for high-value vehicle handling. Additional duties include overseeing shuttle fleet management, implementing loss prevention measures, and driving customer satisfaction through mystery shop programs. The successful candidate will blend operational precision with hospitality excellence to boost repeat business and client referrals in this reputation-driven sector.

Responsibilities

• Lead all aspects of valet service delivery across multiple locations, ensuring exceptional customer experiences and profitability.
• Develop standardized operating procedures for vehicle handling and luxury service protocols.
• Implement and utilize technology solutions such as valet ticketing systems and GPS tracking to enhance performance.
• Analyze parking volume data and optimize team schedules for peak periods.
• Ensure compliance with insurance requirements and local regulations.
• Coordinate VIP arrivals at high-profile events and manage logistics for hospital valet stands.
• Provide hands-on leadership to maintain consistent service standards across varied client environments.
• Act as primary liaison with property partners, negotiate contracts, and deliver performance reviews.
• Ensure adherence to service level agreements.
• Apply revenue management techniques, including dynamic pricing and development of ancillary service offerings.
• Mitigate risk in high-value vehicle handling.
• Oversee shuttle fleet management and implement loss prevention measures.
• Drive customer satisfaction through mystery shop programs.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• 7+ years of experience managing multi-site valet or parking operations
• Strong leadership skills with the ability to train and motivate large teams
• Knowledge of luxury service protocols and high-value vehicle handling procedures
• Proficiency in operational technology (valet ticketing systems, GPS tracking, scheduling software)
• Experience in revenue management and contract negotiation
• Strong analytical skills for data-driven decision-making
• Excellent communication, client relations, and problem-solving abilities
• Understanding of insurance compliance, local regulations, and safety standards