Vascular Care Navigator

Reno Orthopedic Center wants you to join the team as a Vascular Care Navigator! We are seeking an enthusiastic and dedicated team member to create a full surgical care pathway for our specialty care patients at our Main location - 555 N. Arlington Ave.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

The role serves as the central coordinator for surgical patients, guiding them through all phases of care while ensuring they receive clear education, timely instructions, and consistent support. Responsibilities include managing and scheduling all procedures within the assigned specialty, securing required imaging, diagnostics, and medical clearances, and overseeing ultrasound surveillance workflows. The position tracks outstanding tests to prevent delays, coordinates dialysis‑related needs for vascular access patients, and works closely with prior authorization and coding teams to secure approvals and streamline billing workflows. It requires frequent communication with surgeons, APPs, OR staff, hospitals, dialysis units, and imaging partners to align care. Additional duties include assisting with referral triage, documenting all interactions in the EMR, identifying workflow gaps, maintaining efficient clinic flow, monitoring physician schedules, and analyzing productivity and quality metrics. The role also supports the development of new clinical programs and fosters strong communication and collaboration across the organization.

A Day in the Life

• Serve as the primary point of contact for surgery patients in the assigned specialty, providing education, instructions, and support through their pre-, peri- and post-operative care;
• Coordinate all procedures and surgeries related to assigned specialty, ensuring required imaging, testing, and medical clearances are completed;
• Schedule surgeries and procedures according to surgeon protocols and facility availability;
• Coordinate ultrasound surveillance workflows, including AAA surveillance tracking and follow-ups;
• Track outstanding diagnostics (ultrasounds, CTAs, ABIs, labs) and follow up to prevent delays in care;
• Coordinate dialysis-related needs for vascular access patients, including communication with dialysis centers and surgical planning, if assigned to the vascular specialty;
• Work closely with prior authorization and coding support staff to ensure timely approvals;
• Collaborate with designated team members to align workflows for authorizations and billing support;
• Communicate with surgeons, APPs, OR staff, hospitals, dialysis units, and imaging partners, etc. to coordinate patients’ care;
• Support the screening and triage of incoming referrals in collaboration with providers to ensure timely evaluation;
• Document all patient interactions, requirements, and scheduling details in the EMR;
• Assist patients in navigating barriers, understanding next steps, and preparing for surgery;
• Assist in identifying workflow gaps electronic health records system issues and opportunities for process improvement;
• Maintain efficient clinic flow and cover work as needed;
• Monitor physicians’ schedules to confirm accuracy in patient scheduling and plan staffing needs accordingly;
• Analyze productivity, quality of patient care and adherence to safety regulations of area and provide recommendations as needed;
• Support vascular physicians in planning, implementing and coordinating new clinical programs and patient care initiatives.
• Use Electronic Health Records to pull reports and review data;
• Develop and maintain effective communication within the organization;
• Collaborate with other administrative level staff within the organization.

• 
  Certifications/Education

o High School Diploma/GED;

• Experience:

o One (1) year of experience working in a medical office to gain understanding of medical terminology and workflows;

o Six (6) months’ experience working in a back-office position in a medical setting (medical assisting, nursing assisting, casting, etc.);

o Six (6) months’ experience scheduling complex medical procedures (such as surgeries, MRI images, etc.).

Preferred Qualifications

• Knowledge of medical terminology specific to vascular surgery.
  

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

• Mandy Metcalf, ROC Team Member