Vendor Compliance Specialist (Houston, TX)

Houston, United States

Location: 8760 Clay Road Houston, Texas 77080

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement.

Be part of our next chapter.

francesca’s is writing a new story—one of reinvention, relevance, and bold growth. With 410 boutiques in 45 states, a fast-growing e-commerce business, and a powerful brand, we’re building something fresh in the world of accessible fashion. Following some hard but necessary chapters, we’re now on the rise—and we’re calling in strategic thinkers, boundary-pushers, and builders to shape what comes next.

This is a unique opportunity to bring vendor relationships, operational accuracy, and problem-solving together to drive compliance and efficiency at francesca’s. We’re not looking for someone to just track chargebacks—we want a teammate who thrives in the details, partners with vendors and cross-functional teams, and helps us elevate processes while protecting the business.

This position will be based in Houston, TX.

What You’ll Own:

Vendor Accountability: Partner with vendors to ensure compliance with francesca’s Vendor Compliance Guide (VCG), enforcing penalties when needed while maintaining strong, collaborative relationships.
Dispute Resolution: Identify, engage, and resolve vendor disputes with clear documentation, escalating as appropriate.
Process Documentation & Communication: Streamline and document VCG requirements, ensuring clarity with Accounting, Operations/Logistics, Merchandising, and vendor partners.
Compliance Reporting: Manage vendor compliance violations/chargebacks and report key findings to senior leaders monthly; present quarterly trends and improvement plans to leadership.
Scorecards & Performance Tracking: Lead regular vendor scorecard reviews to track performance, drive accountability, and support continuous improvement.
Data & Analysis: Use advanced Excel and other tools to analyze chargeback data, identify trends, and recommend process improvements.
Cross-Functional Collaboration: Serve as a key liaison with internal teams (Accounting, Logistics, Merchandising) to ensure alignment and transparency on compliance processes.

What You Bring:

3–5 years of vendor compliance management experience (retail or consumer brands preferred).
Strong understanding of routing guides, vendor compliance, chargebacks, and disputes.
Familiarity with EDI transactions and logistics/transportation basics.
Advanced Excel skills (pivot tables, formulas, macros).
Proven ability to influence and collaborate across all levels of the organization.
Strong written, verbal, and interpersonal communication skills.
Detail-oriented, solution-driven, and comfortable making objective decisions.
Supply chain knowledge a plus.

You’ll Thrive Here If You:

Love the build: You’re energized by change and see whitespace as possibility, not chaos.
See beyond the numbers: You know that storytelling and timing matter just as much as accuracy.
Believe retail isn’t dead—just different: You’re curious about consumer behavior, digital shifts, and how finance fuels relevance.
Lead with humility and high standards: You expect a lot of yourself and your team, and you roll up your sleeves to help them get there.

Why Now? Why francesca’s?
We’re not starting over—we’re evolving. Building on the strength of our heritage, customer love, and unique brand personality, we’re making bold moves to become even more relevant to the women we serve today. With a clear growth strategy, a re-energized leadership team, and the backing of a passionate community, francesca’s is entering a new chapter—and it’s one you’ll want to help write.

Our Culture + Perks

Unlimited Paid Time Off
Paid Parental Leave
Medical, Dental, Vision, and Life Insurance
Opportunity to participate in our 401(K) Plan
Associate Discount + Merchandise Credit
A culture of curiosity, inclusion, and continuous learning

francesca’s is proud to be an equal opportunity employer. We’re committed to creating an inclusive environment for all voices, identities, and perspectives.

This description is intended to outline the general nature of the role. It is not a contract or guarantee of employment and may be updated as our business evolves.

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