Vendor Management Administrator

About Our Team VWS-Vendor Management Office (VMO) is part of VWS EAO (Experience, Analytics and Operations) and manages critical 3rd Party Relationship with Infosys, Ascensus, Candidly, HealthEquity, and other critical vendors. We create organizational efficiencies by centralizing vendor oversight activities and enabling engagement leads to focus on product/service delivery for our clients. VMO is responsible to develop and execute vendor oversight, ensure TPRM policy compliance, support internal audit, facilitate zero day events, and helps navigate incident management.

Responsibilities

• Establishes and maintains vendor relationships, helps negotiate favorable pricing in partnership with ESM, reports on vendor performance, reviews SOC reports, oversees vendor risk, manages incidents, and helps offboard if needed.

• Leads the management of vendor relationships of moderate to high scope and complexity. Maintains active and positive relationships with designated points of contact with key vendors in order to discuss, resolve, or escalate risk and performance related issues.

• Leads the monitoring of post contract performance of the vendor based on performance across major risk domains and make change recommendations.

• Develops and maintains strong internal and external relationships in order to manage cross-departmental and cross-divisional projects (such as 3rd Party Risk Governance, Data Defense escalations, 3SOC Collaboration, Client RFPs, TPRM Hub and Spoke collaboration) and coordinates the resolution of operational problems and issues for assigned critical vendors.

• Participates in special projects and performs other duties as assigned.

• A good candidate for this role is not afraid of challenging the status quo, willing to build subject matter knowledge, and is driven to deliver an end-to-end solution to the problems encountered by the team.

Qualifications

• Three years related work experience.

• Undergraduate degree or equivalent combination of training and experience.

• Stakeholder management experience is required

• Project management experience is required

• Supply chain or procurement experience is helpful

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.