Vendor Ops Manager

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Vendor Ops Supervisor who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

As a Vendor Operations Manager, you will be responsible for overseeing and optimizing the performance of third-party sellers and vendors on the noon platform. You’ll coordinate with internal teams and external partners to ensure smooth onboarding, order fulfillment, compliance, and service level performance.

• Supervise day-to-day vendor operations activities, ensuring timely and accurate order processing and fulfillment.
• Collaborate with internal teams including warehouse and Darkstores to troubleshoot and resolve vendor-related issues.
• Monitor vendor performance metrics such as absenteeism, attrition, shift timing adherence.
• Support new vendor onboarding by ensuring proper documentation, system setup, and process training.
• Identify operational inefficiencies and implement process improvements for better vendor experience and business performance.
• Provide regular feedback and performance reviews to vendors, helping them align with noon’s service expectations.
• Conduct audits on vendor campsites, transportation facilities.
• Prepare reports and analysis on vendor performance for internal review and strategic planning.
• Escalate high-impact issues and support resolution in coordination with key stakeholders.
• Ensure all operations align with company policies and customer service standards.

What you'll need

• :Bachelor’s Degree in Business, Supply Chain, Operations, or a related field
• .3+ years of experience in vendor operations, supply chain, or fulfillment roles, preferably in e-commerce or retail
• .Strong understanding of vendor lifecycle management and fulfillment processes
• .Proficiency in data analysis and reporting tools (Excel, Google Sheets; SQL is a plus)
• .Excellent communication, negotiation, and problem-solving skills
• .Ability to manage multiple vendor relationships while maintaining high attention to detail
• .A proactive approach to identifying challenges and driving solutions
• .Comfortable working in a fast-paced, high-volume operational environment

.Who will excel

• ?We’re looking for people with high standards, who understand that hard work matters
• .You need to be relentlessly resourceful and operate with a deep bias for action
• .We need people with the courage to be fiercely original
• .noon is not for everyone; readiness to adapt, pivot, and learn is essential

.