Vendor SLA & Performance Manager

Description

POSITION DESCRIPTION

EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and billing partners. This role ensures vendor performance issues are surfaced early, objectively, and through measurable signals rather than reactive escalation. This role is accountable for visibility, accountability, and remediation, not vendor execution staffing or contract negotiation.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

• Track SLA adherence by vendor and milestone
• Monitor vendor queues, backlog health, and turnaround times
• Analyze re-review volume and root causes
• Produce monthly vendor scorecards and executive summaries
• Own escalation tracking and remediation follow through
• Partner with QA Audits to identify vendor-driven defects
• Coordinate vendor feedback loops and quality improvement initiatives
• Provide early warning signals for emerging vendor risks

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, operations, or related fields.
• Minimum of 5+ years of experience in vendor management, service delivery, or operations analytics.
• Strong reporting and analytical skills,
• Experience managing outsourced or third-party operations.
• Ability to drive accountability through data and structured escalation.

PREFERRED QUALIFICATIONS

• Solar, servicing, or fintech experience preferred

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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