Verizon Customer Service Representative

Be at the Forefront of a Better Verizon Experience as a Verizon Customer Service Representative!

Our team is growing, and we’re looking for an outgoing but solutions-focused Verizon Customer Service Representative to join our Verizon partnership. In this role, you’ll speak directly with customers, while helping them navigate service plans and getting them connected with the Verizon Fios products that best meet their needs. This job is perfect for someone motivated, personable, and ready to develop real customer-facing skills in the telecom sales world.

Key Responsibilities of the Verizon Customer Service Representative:

• Interact with customers in face to face settings, navigating them through tailored Verizon service solutions.
• Educate customers on available Verizon Fios solutions and guide them through the sales process.
• Build relationships with new and existing customers to recommend products that best meet their needs.
• Resolve service questions, account concerns, and product issues in a timely and friendly manner.
• Deliver accurate information on features, pricing, and service coverage.
• Maintain a positive, solutions-driven approach with every interaction.
• Collaborate with team members to meet performance goals and deliver consistent service.

Qualifications and Skills Needed for the Verizon Customer Service Representative:

• Strong communication and interpersonal skills.
• Comfortable speaking directly with customers and explaining products simply.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and listening skills.
• Motivated, reliable, and goal-oriented.
• Tech-savvy and willing to learn new telecom product knowledge.
• Professional, positive, and team-focused mindset.

What We Offer our Verizon Customer Service Representative:

• Flexible scheduling options.
• Supportive and collaborative office environment.
• Advancement opportunities.
• Professional development and networking opportunities.
• Resume-building experience in sales and telecommunications.

About Us:

We believe that people are at the center of every great customer experience. Based in White Plains, we work closely with Verizon to deliver personalized, face-to-face support and solutions that make technology feel simple, accessible, and human as Verizon Customer Service Representatives. We’re proud to offer an environment where individuals are encouraged to grow, learn, and support one another every step of the way in the Verizon Customer Service Representative.

Want a career that lets you grow? APPLY NOW because we’d love to hear from you!

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance
• Referral program

Work Location: In person