Veteran Program Case Manager

Job Summary

Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, provides client‑centered support to individuals seeking stability and long‑term success. In this role, you will assess client eligibility, identify strengths and needs, and help clients secure stable housing. You will conduct in‑home visits, assist with essential needs such as transportation and food, and guide clients in developing monthly budgets that promote sustainability. Collaboration is key, and you will work closely with the ICM team, SSVF Peer Support, and other community partners to ensure clients receive holistic, coordinated care. This position maintains timely and accurate documentation in CaseWorthy, manages organized client files, and contributes to meeting program goals outlined in the SSVF grant. You will also provide referrals to resources addressing mental health, substance use, legal needs, VA benefits, and additional SPC programs when appropriate. This role is ideal for a motivated, organized professional who is passionate about making a meaningful difference in the lives of others while supporting the overall success of the program. Other duties may be assigned as needed. Our core working hours are Monday through Friday, 8:00 am to 4:30pm.

Overview and Responsibilities

• Assess client program eligibility at initial intake
• Assess the client’s strengths, desires, and immediate/long term needs
• Assist with stably housing clients within 30 days of enrollment
• Make in-home visits to observe indicators of the client’s progress
• Assist clients with their transportation, clothing, furniture and food needs
• Assist clients with monthly budgeting
• Contribute to the ideas and processes of the ICM team
• Collaborate with SSVF Peer Support services as needed
• Receive input from ICM team members regarding housing, mentoring, substance use, and other immediate/long term needs
• Responsible for meeting goal indicators as outlined in the SSVF grant
• Assist and complete special case management projects as directed by program Manager or program Director
• Complete daily and monthly departmental paperwork
• Update clients’ electronic files in CaseWorthy daily, to include communication with clients, services provided, or any internal or external referrals made
• Create and maintain an organized hard copy file for each client
• Refer clients to additional resources to address other service needs such as substance abuse, mental health and legal assistance
• Make referrals to other SPC Programs as appropriate
• Refer clients to local VA medical centers for potential health and financial benefits assistance.
• Other duties as assigned

Knowledge and Experience Requirements

• College degree required
• BSW or related field preferred.
• Prefer 1-2 years’ experience working with the unhoused population preferred.
• Knowledge of housing and other supportive service resources
• Driver’s license (MO residents require a Class E)
• Current and valid auto insurance
• Reliable vehicle

Skills and Competencies Required

• Ability to follow, understand and meet grant requirements including paperwork
• Interest in helping veterans reach their full potential
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload
• Works with other employment and veteran services programs within the community
• Works with the staff in other SPC programs
• Networks with federal, state, and local agencies

Resources for Which Accountable

None