Veterinarian Technician (Clinic)

Position Title: Veterinarian Technician (Clinic)

Classification: Non-exempt (hourly)]

Reports To: Veterinarian Clinic Manager

Salary Range: $20 - $23 per hour

ABOUT US:

The Humane Society of Greater Miami (referred to as “Company”) is a non-profit organization dedicated to the rescue, rehabilitation, and rehoming of animals in need. Our mission is to provide compassionate care, advocacy, and support for animals while educating the community about responsible pet ownership and animal welfare.

POSITION SUMMARY:

The Veterinary Technician in a clinic setting plays a crucial role in delivering exceptional customer service, providing client education, and offering compassionate care for animals. This position is focused on promoting spay/neuter programs and preventive healthcare for public pets. We are seeking a dependable, proactive, and adaptable individual who thrives both independently and as part of a team. Strong communication skills are essential, as this role involves working closely with clients in a variety of situations. The ideal candidate will have a minimum of one year of veterinary technician experience and a strong background in customer service, particularly in roles requiring positive and professional interpersonal interactions. Success in this position requires the ability to multitask effectively in a fast-paced environment while maintaining composure under pressure.

DUTIES & RESPONSIBILITIES:

Animal Care & Medical Procedures:

• Perform basic physical exams, including recording temperature, heart rate, and respiration.
• Administer medications via IM, SQ, and IV routes.
• Prepare and administer core and elective vaccines (Leukemia, FVRCP, DA2PP, Bordetella, Leptospirosis).
• Perform proper, humane restraint techniques for both dogs and cats.
• Collect blood samples from appropriate sites (femoral, cephalic, jugular in felines; cephalic, jugular, saphenous in canines).
• Conduct diagnostic tests including Heartworm, and SNAP Triple Feline Combo.
• Collect and process fecal samples for flotation and direct smear; interpret results accurately.
• Perform ear cleanings (simple and deep), and nail trims.
• Scan and, if needed, aseptically insert microchips.
• Accurately calculate, prepare, and label take-home medications.

Client Interaction & Education:

• Communicate clearly with clients in person and over the phone; maintain a friendly, professional demeanor.
• Educate pet owners on the importance of vaccinations, spay/neuter, infectious diseases, and preventive care.
• Provide compassionate support in sensitive situations, such as pet end-of-life decisions.
• Check in/out surgical patients and provide thorough post-operative care instructions.
• Assist the public with basic health care information and explain treatments or procedures when necessary.

Administrative & Operational Support:

• Accurately enter medical records into the designated software in a timely manner.
• Maintain inventory of supplies, drugs, and equipment; restock as needed.
• Follow all policies and procedures as outlined by the Humane Society of Greater Miami and the Medical Protocol Manual; report any inconsistencies or needed updates to supervisors.
• Provide support during special events or in other areas as needed (e.g., front desk, phone support).
• Report safety hazards or misuse of equipment immediately to a supervisor.

Professional Standards:

• Collaborate professionally and cooperatively with all staff members.
• Uphold the mission and values of the Humane Society of Greater Miami by treating all animals and individuals with respect, compassion, and care.
• Perform other duties as assigned by supervisors.

QUALIFICATIONS:

• Certification as a Veterinary Technician preferred; however, candidates with relevant veterinary technician experience and a high school diploma or GED will also be considered.
• At least one year of veterinary technician experience is required.
• Proficient in performing drug dosage calculations and accurate data entry.
• Skilled in the safe, humane handling and care of animals, including cats and large or untrained dogs.
• Strong multitasking abilities with excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to interact tactfully, compassionately, and diplomatically with clients and their families.
• Valid Florida driver’s license with a clean driving record preferred.
• Proficiency in Microsoft Word and Excel; ability to quickly learn and adapt to new software systems is preferred.
• Bilingual: English and Spanish preferred.

PHYSICAL DEMANDS:

• Lifting and carrying animals and equipment over 50 pounds.
• Walking, standing, sitting for prolonged periods depending on the task.
• Frequent reaching, bending, kneeling, squatting, and stooping to care for animals and clean areas.
• Ability to work in environments that may involve handling animals, dealing with various animal medical conditions, and exposure to animal-related hazards.
• Must not be allergic to domestic animals or cleaning products due to the nature of the work environment.

ADDITIONAL INFORMATION:

The Humane Society of Greater Miami offers a comprehensive benefits package, including Health, Dental, Vision, Life, Retirement, Paid Time Off, and Employee Discounts on animal adoptions and veterinary services.

The Humane Society of Greater Miami is an equal opportunity employer and is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. We encourage individuals from all backgrounds to apply.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person