Veterinary Client Service Representative / Receptionist

Como Park Animal Hospital is seeking a Veterinary Client Service Representative (CSR) for a Full-Time position. We are part of a privately-owned 24-hour AAHA-accredited animal hospital which provides primary care during the days (8-8 Mon-Friday & 8-2 on weekends), and urgent/emergency care evenings, overnights, weekends and holidays.

Our Patients include dogs, cats, birds, reptiles, pocket pets and other exotics.

Our CSRs

• Greet clients and check in appointments
• Answer phones (multiple lines) in our call center
• Triage urgent care and emergency cases
• Manage patient appointment schedules
• Constantly communicate with clients, technicians, and veterinarians in person, on the phone, and online
• Process invoices and payments
• Various office and clerical tasks including email, faxing, stocking inventory, and scanning
• Are on their feet for several hours at a time
• Create a warm, inviting and welcoming environment for our clients and patients
• Are able to handle and prioritize multiple tasks
• Are comfortable with computers and technology (including EMR)
• Problem-solve and use critical thinking

Requirements

• Have 1+ years client service experience, ideally front desk experience
• Some experience or education in veterinary medicine. Veterinary clinic experience preferred.
• Maintain professionalism in high-stress situations
• Work well with others and can take direction well
• Are able to lift 50+ lbs.

Pay is based on experience, hours and availability. Generous benefits package for full-time employees.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Experience:

• Veterinary: 1 year (Required)
• Client service: 1 year (Preferred)
• Triage: 1 year (Preferred)

Work Location: In person