Veterinary Customer Service Representative/Receptionist

Are you someone who genuinely enjoys connecting with people and making them feel welcome? At Highland Park Animal Hospital, we take pride in creating a warm, friendly environment where our clients and their pets feel like family. With over 30 years in practice, our team has built lasting relationships with families and their pets throughout the Des Moines community. We’re looking for a receptionist who shares our passion for excellent service, compassionate communication, and teamwork.

At Highland Park Animal Hospital, you’ll find a supportive environment free from the pressures of corporate structure, where people and patients truly come first.

About the Role

• As the first point of contact for our clients, you’ll play a key role in shaping their experience. We’re looking for someone who:
• Enjoys connecting with people; someone who takes genuine interest in clients, remembers faces and names, and helps them feel comfortable and welcome. Communicates clearly and kindly with clients and team members.
• Thrives in a supportive, team-oriented environment.
• Helps maintain a positive and healthy clinic culture.

Responsibilities

• Greet and check in clients and their pets.
• Answer phones and respond to emails & texts.
• Schedule and confirm appointments.
• Manage appointment flow and assist with client updates.
• Maintain accurate client and patient records.
• Process payments and reconcile end-of-day totals.
• Assist with medication refills and product sales.
• Support veterinarians and technicians with administrative tasks.
• Keep the reception area clean and organized.
• Monitor client communication systems (calls, texts, emails, portals).
• Handle sensitive situations with empathy and professionalism.
• Participate in team communication and daily operations.

Qualifications

• Prior veterinary experience preferred.
• Excellent communication and multitasking skills.
• Friendly, patient, and professional demeanor.
• Comfort with technology and scheduling software.
• A genuine love for animals and their humans alike.

Why You’ll Love Working Here

We are a close-knit team that values respect, collaboration, and a shared commitment to exceptional care. Together, we support one another, work toward common goals, and foster a positive, professional environment built on trust and teamwork.

Job Type: Full-time

Base Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person