Veterinary Practice Manager

Job Summary
We are seeking an energetic and detail-oriented Veterinary Practice Manager to lead and oversee the daily operations of our veterinary clinic. This pivotal role combines strong leadership, financial acumen, and medical office management skills to ensure a smooth, efficient, and compassionate environment for both staff and clients. As the cornerstone of our practice, you will drive excellence in patient care, team coordination, and administrative functions, fostering a positive workplace culture that promotes growth and high-quality service delivery.

Expectations:

● Demonstrates organization, collaboration, exceptional work ethic, attention to detail, problem solving skills, and follow through ability.

● The Team Lead is to be an effective leader:

▪ Uphold company policies and SOPs

▪ Uphold company culture

▪ Foster a positive, proactive work environment

▪ Be forward thinking, anticipate challenges and work to find solutions to prevent these issues from becoming problems.

▪ Be approachable to all team members.

● Address employee concerns/issues in a proactive manner; reporting and seeking guidance from other managers as needed.

● Assist with new hires and continued training

Physical Requirements:

● Able to stand and sit for extended periods of time

Description of Duties:

Staff Management :

• Hiring with appropriate references, under direction of Practice Owner.
• Staff performance and salary reviews, disciplinary action, terminations, under direction of Practice Owner.
• Training, education, developing of staff
• Scheduling of all staff
• Assign job responsibility to each staff member.
• Supervise staff to assure that each job is being effectively handled.
• Employee policy enforcement.
• Employee relations and communications.
• Payroll calculations, payroll deductions, goal calculations, time clock maintenance.
• Organize and conduct staff meetings.
• Monitor employee competence and effectiveness.

Client Management:

• Oversees training of all staff in accordance to the practice standards and that the above is known and practiced by all.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Responsible for administration and review of non-medical client complaints.
• Oversee call back system including overdue reminder calls.
• Oversee collections and returned checks.
• Oversee billing, calculation of any discounts and other special accounts.

Office Management:

• Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees (i.e., modify schedules for the most productive use of time).
• Verify receipt of all supplies, mark invoices and packing slips received and provide to owner.
• Enter all practice A/P transactions
• Sort and process the daily mail.
• Practice Owner feedback reports – bi weekly.
• Perform transaction corrections.
• Make certain bank deposits are made.
• Ensure that the OSHA and Safety program and procedures are being continuously
• monitored, updated and reported so the hospitals are in safety compliance.
• Local errands required to ensure hospital is stocked and runs smoothly. I.e Walmart, post-office, bankProduction Management:
• Meet with the Practice Owner regularly to discuss, evaluate and plan for the welfare of the practice.
• Ensure that marketing events are effective – internal and external.
• Motivate staff.
• Check all transactions for accuracy and missed services through regular daily audits.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person