Veterinary Receptionist

Job description

AMH is looking to add a fun, energetic and friendly team member to our outstanding Client Service Associate team. Are you looking to work with a group that has a passion for healing and caring for all animals and their pet parents? We think we're the right team for you!

Who we’re looking for:

Position: Client Service Associates (with prior animal hospital front-desk experience). CSA's at AMH are an essential part of our company. Our CSA’s are responsible for providing friendly and compassionate service to our clients whether they are checking a pet in for boarding, coming for a doctor’s appointment, buying products, or here due to an emergency.

As a CSA you will:

• Answer and manage a high call volume and multi-line phone system.
• Advocate for all patients through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services & procedures.
• Appropriately transfer calls and emails to veterinarians, managers and other staff members.
• Provide clear and respectful communication with all team members.
• Maintain proper documentation through client and pet records.

Our AMH Family: At AMH, teamwork, accountability, respect and integrity are all values our employees share. We understand continuing education and improving skills helps grow our employees to be the best they can be for themselves and also the patients they care for. We strive everyday to create a positive, enthusiastic culture where we work together to achieve great things for our clients and their pets.

Additional Benefits:

• Medical/Dental/Vision/Life Insurance
• Accidental & Critical Care
• Additional Life
• 401k Matching
• Paid Time Off
• Short Term Disability
• Pet Care Discount
• Team Member Own Care
• Employee Assistance Program

Position Qualifications:

• Education: High School Diploma or GED equivalent
• Experience: 1 year experience preferred
• Open availability with the possibility of working 1-2 weekend shifts per month Knowledge, Skills, and Abilities:
• Excellent interpersonal skills, active listener, empathetic
• Knowledge of veterinary medical terminology preferred
• Ability to learn veterinary software
• Solution-oriented with high attention to customer service.

About AMH: Animal Medical Hospital & Urgent Care is a state-of-the-art General Practice and Urgent Care Hospital offering internal medicine, surgery, boarding, grooming and bathing. We are dedicated to constantly improving the care that we give and, as a result, we have been accredited through the American Animal Hospital Association since 1984.

Job Types:

Full-time & Part-time

• Ideal schedule: Open availability
• Rotating shifts if needed
• Other varied shifts from afternoon hours to early evening hours

Ability to commute/relocate:

• Charlotte, NC 28205: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please list 3 references

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person