Veterinary Receptionist – Cat-Only Hospital

Cat Hospital of Petaluma is looking for an experienced Veterinary Receptionist/Client Service Representative to join our team. We are seeking someone who is organized, compassionate, detail-oriented, and able to confidently support both our clients and medical team.

This position is ideal for someone who already has experience working in a veterinary hospital and enjoys the client service side of veterinary medicine.

What You'll Do

• Welcome clients and their cats with professionalism and compassion.
• Schedule appointments while understanding appropriate appointment types and urgency.
• Answer phones and triage client concerns appropriately.
• Process prescription refill requests.
• Communicate with clients regarding diagnostics, medications, and follow-up care.
• Maintain accurate medical records.
• Work closely with veterinarians and technicians to keep the day running smoothly.
• Assist with patient check-in and discharge.
• Help with feline restraint when needed.

We're Looking For Someone Who:

• Has previous veterinary hospital experience (required).
• Has experience in veterinary reception or is cross-trained as a veterinary assistant/receptionist. (highly preferred)
• Communicates clearly and professionally with clients and coworkers.
• Is comfortable multitasking in a busy environment.
• Pays close attention to detail.
• Works well independently while also being a team player.
• Is comfortable asking questions when unsure rather than guessing.
• Has excellent computer and organizational skills.
• Excellent attendance record.
• Enjoys working exclusively with cats.

Previous experience in a veterinary hospital is strongly preferred. Because our reception team plays an important role in supporting medical care, candidates should be comfortable with veterinary terminology, appointment scheduling, prescription requests, and recognizing urgent patient concerns.

Additional Employment Requirement

This position requires the employee to obtain a Controlled Substance Permit after hire. The cost of the permit will be paid by the employer.

As part of the permit application process, applicants must successfully complete the required background check and meet all eligibility requirements to obtain the permit.

Schedule

• Monday-Friday
• No weekends
• Major Holidays off
• Full-time

Benefits

• Work life balance ( no weekends, late nights or major Holidays )
• Generous Employee pet care discounts after 3 months
• Uniform allowance
• Paid holidays
• Paid sick time
• 100% employer-paid Kaiser health insurance for full-time employees after 3 months. Includes Delta Dental plan.
• Paid time off ( after 1 year ) for full time employees
• 401K ( matching ) after 1 year

Why Join Us?

Veterinary medicine can be demanding, and we believe having time outside of work matters. Our full-time schedule is Monday through Friday, 8 am-5 pm with no weekends or evening shifts, giving you a dependable routine and more time for family, friends, hobbies, and personal commitments.

At Cat Hospital of Petaluma, we're committed to supporting our employees both professionally and personally. After successfully completing your 90-day introductory period, you'll receive 100% employer-paid Kaiser health insurance and employee pet care discounts. We also offer paid vacation and 401K ( with matching) after one year of employment.

If you're looking for a long-term career in an established feline-only practice where your veterinary knowledge is valued and your time outside of work is respected, we'd love to hear from you. Please contact us through Indeed. Please do not call the hospital for application inquires.

Pay: $22.00 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Application Question(s):

• How many years of experience do you have working in a veterinary hospital?
• Are you comfortable working with cats, including assisting with restraint when appropriate?
• Are you available to work Monday through Friday?
• Have you worked as a veterinary receptionist or in a cross-trained reception role?
• In a few sentences, tell us why you're interested in working in a feline-only veterinary practice and what you enjoy most about working with clients.

Experience:

• Veterinary clinic: 1 year (Required)
• Veterinary terminology: 1 year (Preferred)

Ability to Commute:

• Petaluma, CA 94952 (Required)

Work Location: In person