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Vice President, Artificial Intelligence

Are you looking for a place where you can bring your passion for AI innovation to drive strategy and execution? This role will report directly to the CIO and will be an integral part of the Technology Leadership Team, helping define and execute Neighborly’s overall technology and AI strategy.

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Vice President, Artificial Intelligence on the Technology team, a typical day for you will include:

Enterprise AI Strategy & Vision

Build and maintain Neighborly’s enterprise AI vision aligned to business strategy and KKR value-creation priorities
Partner with the CIO, CEO, executive leadership, and board to identify where AI will drive the greatest business impact
Establish a world-class AI strategy, roadmap, and operating model
Lead build / buy / blend decisions and steward Neighborly’s AI architecture and platform strategy

AI Product Delivery & Business Transformation (Execution First)

Own the development and operationalization of AI products across the enterprise — evaluating opportunities across all departments and embedding AI into core workflows
Define delivery capabilities to engineer, operationalize, and scale AI solutions
Ensure seamless integration across enterprise platforms and data ecosystems
Drive measurable business outcomes with clear ROI accountability

AI Platform, Engineering & Operating Model

Define and run Neighborly’s enterprise AI platform and multi-model orchestration strategy
Establish standards for data pipelines, model lifecycle management, evaluation frameworks, and cost governance
Optimize performance, reliability, security, and token economics at scale

Governance, Risk & Responsible AI

Chair Neighborly’s AI governance program
Establish responsible AI policies for privacy, security, explainability, fairness, and compliance
Ensure regulatory readiness (TCPA, CCPA, GDPR, emerging AI regulations)
Partner with Security, Legal, Risk, and Compliance to ensure trusted AI adoption

Portfolio, Budget & Ecosystem Management

Own the enterprise AI portfolio and budget
Establish transparent investment governance, ROI tracking, and prioritization
Build and manage Neighborly’s internal and external AI ecosystem (vendors, hyperscalers, partners, research institutes)

Enterprise Enablement & Talent

Build and lead a world-class AI organization
Foster enterprise AI literacy and adoption through enablement and change management
Establish a participative operating model that drives cross-functional collaboration
Perform other duties as required. These duties may include assignments in job classification other than their own.

Bring your skills and be inspired to achieve success.

(Required qualifications)

Experience:
- 10–15+ years of senior leadership experience in technology, data, or digital transformation
- 3+ years leading enterprise AI strategy and delivery
Skills:
- Proven record shipping AI products with measurable business impact
- Strong business and financial acumen with experience owning multi-million-dollar portfolios
- Experience building and scaling enterprise platforms
- Exceptional communication and influence skills
Education:
- Bachelors degree in Computer Science, or a related field; with an emphasis in Analytics/ Machine Learning.
Schedule / in-office requirements:
- Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
- Our office locations are:
  - 500 E John Carpenter Fwy, Irving, TX
  - 1010 N University Parks Drive, Waco, TX

Bring your goals and be enabled to reach them.

Competitive Pay: Commensurate with experience
Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
Benefits: Check out our benefits offerings here:
Neighborly Benefits
Financial Benefits: Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services

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