Vice President - CDD

Should be flexible working in Australia/UK/US shifts

Key Accountabilities:

• Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
• Conducting regular buzz meetings with team
• Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team members
• Coach and build team member capability
• Respond to QA feedback and meet QA completion SLA
• Identify process improvement opportunities
• Conduct case review sessions with team

Essential capabilities

• Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career development
• Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
• Support Director (Operations) with resource planning to optimise workforce, and performance (e.g. volume) monitoring with internal India and onshore stakeholders
• Experience in driving Process Improvement and transformation initiatives as part of BAU either thru Technology/or driving organic efficiencies within the group
• Lead Governance and Reporting thru preparation and presentation of dashboards, Executive Presentation packs etc
• Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures
• Understanding of ControlIQ or any Productivity or Resource Management tool to plan and measure team performance
• Understanding of AML/CTF Legislation
• Excellent communication skills – Both Written and Verbal

Experience

• Minimum 15+ years of experience in Refresh & Onboarding/Periodic Reviews with a demonstrated understanding of corporate & institutional and/or markets) product, processes and systems
• Prior Exposure in transitioning, leading and scaling up teams
• 10+ years of People Management experience handling junior level Analysts as direct reports as well
• Proven Experience in driving Process Improvement and transformation initiatives as part of BAU is essential
• Extensive prior request servicing and authorisation experience is required
• Experience using ControlIQ or any Productivity or Resource Management tool for planning and performance oversight.