Vice President Consumer

Role Purpose

Driving Omantel to be the undisputed leader in mobility and residential services to consumers, SOHO, and unmanaged SMEs in Oman and drive disruptive consumer digital services.

Position Information

• Unit: Commercial
• Division: Consumer
• Location: Muscat
• Grade: E3
• Line Manager: Chief Commercial Officer
• Direct reports: 10
  
  

Minimum Role Requirements

• Bachelor in relevant discipline
• 12 -15 years of relevant experience with at least 7 years in a management position
  
  

Key Accountabilities

• Develop and implement the Consumer division strategy in line with Omantel’s corporate goals
• Develop and implement the division’s budget, including monitoring and variance reporting
• Advise the CCO on the strategic positioning of Omantel
• Advise the CEO on the Consumer division and related subsidiaries’ performance and needs
• Promote corporate governance excellence in coordination with the CCO
• Achieve P&L targets for mobility, residential, SOHO, unmanaged SME’s and digital consumer services
• Oversee the development of the annual business and operating plans
• Oversee the development and execution of performance KPIs and manage financial and operational performance of the Consumer division
• Drive value through customer insights and enhancing service experiences
• Support the growth of Consumer related subsidiaries to unlock market potential in consumer digital services
• Lead product strategy and portfolio management
• Identify new revenue-generating opportunities and ensure a proactive consumer go-to-market strategy
• Orchestrate marketing communications to promote Omantel Consumer and subsidiaries' brands
• Drive Omantel Consumer and related subsidiaries to achieve best-in-class customer experience
• Coordinate with Technology to ensure alignment with technology strategy and architecture
• Lead PMI of new subsidiaries in the division and support Strategy & Innovation to steer corporate development
• Support Strategy & Innovation division to steer corporate development
• Provide leadership, management, and vision, ensuring the division have appropriate skills and resources
  
  

Key Competencies

Leadership

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment
  
  

Behavioural

• Drives Achievements
• Ethics & Compliance
• Timely Decision - Making
  
  

Technical

• Direct Sales Strategy Planning
• Sales Target Achievement