Vice President Information Technology

VP of IT (Managed Services)

We’re partnering with a growing Managed Services Provider seeking a VP of IT to lead service delivery, technical strategy, and team development. This role is ideal for a hands-on leader with deep MSP experience who can scale operations while maintaining high client satisfaction.

Key Responsibilities

• Lead and mentor IT service delivery teams (engineering, support, infrastructure)
• Oversee day-to-day managed services operations across multiple client environments
• Drive service quality, SLAs, and continuous improvement initiatives
• Partner with leadership on IT strategy, growth, and service offerings
• Standardize processes, tools, and best practices across the organization
• Act as an escalation point for complex technical and client issues
• Support client relationships, including QBRs and strategic planning

What We’re Looking For

• 10+ years in IT, wit h strong MSP/managed services leadership experience
• Proven ability to lead technical teams and scale service operations
• Background in infrastructure, cloud (Azure preferred), networking, and security
• Experience managing SLAs, KPIs, and client-facing service delivery
• Strong communication skills with both technical teams and business stakeholders

Nice to Have

• Experience growing or modernizing an MSP
• Certifications (ITIL, Microsoft, or similar)
• Exposure to tools like ConnectWise, Autotask, or similar PSA/RMM platforms