Vice President of Operations

Description

About Us:

For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values—kindness, quality, innovation, trust, and pride— and empower every team member to do the right thing for residents and each other.

Position Overview:

Are you a strategic operations leader ready to make a lasting impact? Following a recent promotion within our organization, The Springs Living is seeking a Vice President of Operations to carry forward our mission with vision, purpose, and heart. In this key leadership role, you’ll guide our communities and teams toward long-term growth while ensuring exceptional service and care for our residents.

If you have experience working in senior living, are passionate about driving operational excellence and building high-performing, values-driven teams, this is your opportunity to step into a meaningful role at a company that’s growing from within.

Key Responsibilities:

Strategic Leadership & Execution

• Translate organizational vision into actionable, measurable operational results
• Design and implement operational strategies aligned with The Springs Living’s long-term goals
• Support long-term planning and collaborate on organizational growth initiatives
• Provide regular updates, risk assessments, and strategic recommendations to the Board of Directors
• Offer strategic financial insight to support executive-level decision-making

Operational Oversight & Optimization

• Oversee daily cross-departmental operations, including logistics and customer service
• Drive continuous improvement and operational excellence across all service lines
• Recommend and implement systems and workflows to enhance efficiency
• Promote consistency and scalability through procedure standardization
• Review and enhance operational systems, tools, and technologies
• Establish and monitor KPIs and performance metrics to align with organizational goals
• Ensure operational scalability by addressing bottlenecks and preparing for expansion

Financial Stewardship & Profitability

• Manage budgets, forecasts, and capital allocation to maintain financial health
• Identify cost savings and implement strategies to improve financial performance
• Lead strategic financial planning and reporting for executive leadership

Growth & Market Strategy

• Identify and evaluate new service lines and partnerships to drive growth
• Lead operational excellence in new community stabilization
• Benchmark organizational performance against industry peers to uncover areas for improvement

People Leadership & Development

• Mentor senior leaders and develop succession planning pipelines
• Lead, evaluate, and develop a high-performing operations team
• Align operations with organizational culture to strengthen employee engagement and retention

Risk, Compliance & Continuity

• Develop and maintain frameworks for enterprise risk identification, mitigation, and reporting
• Ensure regulatory and safety compliance with industry standards and applicable laws
• Monitor policy trends and guide strategic regulatory responses
• Lead crisis management, emergency preparedness, and business continuity planning

Stakeholder & Community Engagement

• Cultivate and manage strategic relationships with investors, partners, and stakeholders
• Represent the organization at local and regional levels to advance corporate objectives
• Act as liaison between the home office and community operations to ensure execution and quality control

Innovation & Data-Driven Decision Making

• Foster innovation in services, technology, and resident experience
• Leverage advanced analytics and feedback to inform strategic and operational decisions

Qualifications:

• Bachelor's degree in business, Operations, or related field (master's preferred)
• Senior Living experience required (in communities)
• 10+ years of experience in Operational Leadership roles and preferably 5+ years of experience serving as Vice President of Operations in the senior living industry
• Proven success in scaling teams and systems for growth
• Deep understanding of operational tools, performance metrics, and strategic planning
• Outstanding leadership, communication, and change-management skills
• A passion for service, people, and making a difference

Benefits:

• Health insurance (includes zero co-pay for mental health counseling, and telehealth)
• Dental insurance
• Vision insurance
• 401(k) matching
• Short-term and employer paid long-term disability
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off/Sabbatical
• Professional development
• On-site chiropractic care
• On-site gym
• Discounted gym membership

Additional Information:

• All your information will be kept confidential according to EEO guidelines
• This is an on-site role in Oregon