Vice President of Operations & Performance

Job Title: Vice President of Operations & Performance
Reports To: Integrator
Location: Hybrid - Within an approved employment state
FLSA Classification: Full-Time/Exempt

Objective of the Position

As a vital member of AMA’s executive leadership team, the Vice President of Operations drives the strategic direction, execution, and impact of our national program management portfolio. In this role, you will lead a high-performing team of Directors and Managers who oversee complex, multi-jurisdictional projects shaping the future of affordable housing.

You will champion operational excellence, financial performance, and client satisfaction while building systems that scale and cultures that create raving fans — both internally and externally. Your leadership will strengthen AMA’s national reputation as the go-to partner for responsive, measurable, and transformative affordable housing consulting.

Success in this role requires strategic agility, deep knowledge of subsidized housing, strong political acumen, and exceptional operational discipline. The ideal candidate is a world-class operator who excels at leading people, managing processes, and turning complexity into clarity while driving measurable results.

Summary of Key Responsibilities

Strategic Program Oversight

• Lead the execution of AMA’s program management portfolio across HCV, PH, PBV, RAD, LIHTC, and specialty voucher contracts.
• Translate organizational goals into actionable strategies that align with client needs, regulatory requirements, and HUD performance standards.
• Supervise Directors and Managers, providing strategic guidance on project execution, resource allocation, and risk mitigation.
• Drive innovation and operational standardization across contracts to ensure excellence, efficiency, and accountability.

• Ensure AMA’s delivery model continuously evolves to create raving fans through responsiveness, reliability, and results.

Executive Leadership & Client Engagement

• Serve as the executive representative for AMA with client CEOs, Board members, HUD officials, and local leaders.
• Lead executive briefings, governance meetings, and conflict resolution with diplomacy, authority, and operational mastery.
• Oversee contract negotiations, renewals, and high-level resolutions with professionalism and strategic insight.
• Strengthening AMA’s brand through visible leadership and trusted relationships that transform client satisfaction into long-term loyalty and advocacy.
• Support business development by ensuring operational readiness, exceptional delivery, and measurable client outcomes.

Performance & Accountability

• Define and implement KPIs, success metrics, and accountability structures across all projects.
• Lead execution of AMA’s Performance Management Framework, integrating scorecards, dashboards, and continuous improvement systems.
• Own the operational P&L, ensuring profitability, utilization, and contract-level financial performance.
• Partner with Finance to develop accurate forecasts and data-driven insights to inform strategic decision-making.
• Resolve escalated issues swiftly, balancing client needs with team empowerment and long-term operational stability.

Operational Excellence & Innovation

• Oversee the design and implementation of Standard Operating Procedures (SOPs), process maps, and training frameworks that ensure repeatable quality across all engagements.

• Champion innovation through automation, data visibility, and performance dashboards that drive speed, accuracy, and accountability.
• Serve as a thought leader on evolving HUD policies and operational compliance standards.
• Drive transformation initiatives that integrate technology, efficiency, and service excellence — ensuring AMA remains at the forefront of the affordable housing consulting industry.

People Leadership

• Recruit, mentor, and develop top-performing Program Managers and Directors; build a culture rooted in Integrity, Ownership, Results Driven & Service Excellence
• Collaborate with HR to lead succession planning, performance development, and talent pipeline growth.
• Model leadership behaviors that align with AMA’s values and inspire excellence through clarity, ownership, and transparency.
• Foster a high-performance culture where teams feel empowered, engaged, and consistently exceed client expectations, turning satisfied customers into enthusiastic advocates.