Chief Operating Officer

Company Details: Responsibilities:

• Translate company vision into actionable strategies and scalable systems.
• Build and lead a lean, agile team with a focus on execution, accountability, and continuous improvement.
• Develop and implement KPIs and performance metrics to ensure alignment with business goals.

• Design and implement a best-in-class client success model that drives retention, satisfaction, and lifetime value.
• Champion a customer-first culture across all operational touchpoints.
• Leverage data and feedback to continuously improve the client and customer journey.

• Oversee financial planning, budgeting, forecasting, and reporting.
• Ensure operational efficiency and cost-effectiveness across departments.
• Support capital allocation decisions and financial modeling for new initiatives.

• Identify, negotiate, and manage strategic partnerships that align with business objectives and economic models.
• Develop and grow non-insurance revenue streams through innovative offerings and partnerships.
• Evaluate and structure joint ventures, alliances, and other growth opportunities.

• Lead the development of a digital-first sales and service model.
• Partner with technology and product teams to implement systems that support automation, scalability, and customer engagement.
• Drive adoption of tools and platforms that enhance operational performance.

• Report directly to the CEO and collaborate with fellow executive leaders including the heads of product, technology, marketing, claims, service and legal.
• Build and mentor a high-performing team, fostering a culture of ownership, innovation, and collaboration.
• Represent the company in board meetings, investor discussions, and strategic planning sessions.

Qualifications:

• Bachelor’s degree in Business, Finance, Operations, or a related field. MBA or advanced degree preferred
• 15+ years of progressive leadership experience in operations, strategy, or general management roles with deep understanding of insurance operations.
• Proven success in scaling operations in high-growth or startup environments.
• Strong financial acumen and experience managing P&L responsibilities.
• Demonstrated ability to build and lead cross-functional teams.
• Experience with digital transformation and technology-driven operations.
• Excellent negotiation, communication, and relationship-building skills.
• Deep understanding of customer success, strategic partnerships, and operational excellence.
• Experience in personal or commercial lines insurance is required.

Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.