Vice President Operations & Delivery

Job Summary:

The VP of Operations & Delivery is responsible for leading and optimizing end-to-end delivery across the organization, ensuring high-quality execution of SaaS products and services. This role oversees cross-functional teams including Software & Product Development, Consulting & Advisory, and Emerging Technologies, driving operational excellence, scalability, and customer satisfaction.

About the Company:

The company is a technology solutions provider offering SaaS, consulting, and cloud services. It is part of a listed group and has over 400 employees, supporting clients in their digital transformation with scalable and innovative solutions.

Key Responsibilities

1. Operations Leadership

• Define and execute the operational strategy aligned with company growth objectives.
• Establish scalable processes, governance frameworks, and KPIs across all delivery functions.
• Drive efficiency, cost optimization, and continuous improvement initiatives.

2. Delivery & Execution

• Own full lifecycle delivery of SaaS products and client solutions (from ideation to deployment and support).
• Ensure projects are delivered on time, within scope, and within budget.
• Implement best practices in Agile, DevOps, and service delivery models.

3. Software & Product Oversight

• Collaborate with Product and Engineering leaders to align product roadmap with delivery capabilities.
• Ensure high standards of software quality, performance, and security.
• Drive product release management, CI/CD pipelines, and innovation cycles.

4. Consulting & Advisory Management

• Oversee delivery of consulting engagements, ensuring value realization for clients.
• Standardize methodologies, frameworks, and client engagement models.
• Support pre-sales and solution design with strong delivery input.

5. Emerging Technologies Enablement

• Lead adoption and integration of emerging technologies (AI, Cloud, Cybersecurity, etc.).
• Evaluate new solutions and ensure alignment with business strategy.
• Build internal capabilities and competencies in advanced technology domains.

Key Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 12–15+ years of experience in technology, SaaS, or ICT environments.
• Strong background in software delivery, consulting, and operational management.