Vice President, People Operations

Vice President, People Operations

Location: Springfield, IL

About the Opportunity

The Vice President, People Operations is a strategic and operational executive leader responsible for designing,
delivering, and continuously advancing a high-performing People Operations function across the Memorial Health
enterprise. This role provides enterprise leadership for total rewards, colleague health and relations, childcare, HR
shared service, HRIS and people analytics – ensuring Memorial Health’s workforce infrastructure enables
organizational performance, clinical excellence and a differentiated colleague experience.

The VP serves as a key architect of Memorial Health’s workforce strategy, translating enterprise goals into scalable
people systems, policies and programs that are equitable, compliant, data-driven and aligned with the
organization’s mission, vision and values. This leader balances strategy with execution, driving operational
excellence while advancing modernization, transparency and continuous improvement across the colleague life
cycle. The VP will oversee strategic process, workflow and technology optimization across the colleague lifecycle,
applying a continuous improvement mindset to drive measurable gains in efficiency and deliver a seamless, high quality experience for both leaders and colleagues.

Bringing deep expertise in human capital strategy, workforce operations and analytics, the VP leads a
multidisciplinary team of People Operations leaders and professionals. The role establishes clear goals, key
performance indicators, and accountability frameworks that ensure operational effectiveness, financial
stewardship, compliance and measurable outcomes in colleague engagement, retention, health and total rewards.

Embodies the Memorial Health System values of Safety, Integrity, Quality and Stewardship that support our
mission, vision and goals.

• Partners closely with the CHRO and executive leadership to align People Operations strategy with

• Designs and executes an integrated People Operations strategy that supports workforce sustainability,

• Serves as a strategic advisor to senior leaders on workforce trends, labor dynamics, operational risks and

• Ensures people systems, policies and programs support physician alignment, leadership effectiveness and

• Leads end-to-end optimization of HR processes to improve efficiency, reduce waste, ensure compliance,

• Provides executive oversight of total rewards strategy, ensuring programs are competitive, equitable,

• Partners with finance and leadership to align compensation and benefits investments with workforce and

• Evaluates and evolves rewards programs using market data, analytics and colleague insights.

• Leads HR shared services, HRIS and operational delivery models to ensure efficient, consistent and high quality colleague support.
• Partners closely with the VP, Talent and Culture to strengthen colleague and leadership support and

• Oversees HR technology strategy, optimization and governance, ensuring systems enable accurate data,

• Drives standardization, automation and process improvement across People Operations to improve

• Ensures data integrity, system security and regulatory compliance across HR platforms.

• Establishes a robust people analytics capability that delivers actionable insights on workforce trends,

• Develops dashboards, KPIs and reporting frameworks that support executive decision-making and

• Uses predictive and descriptive analytics to inform workforce planning, risk mitigation and strategic

• Provides executive leadership for colleague relations, ensuring fair, consistent and legally compliant

• Oversees policy development, interpretation and governance aligned with regulatory requirements and

• Partners with legal, compliance and operational leaders to proactively identify and manage workforce

• Champions respectful workplace practices and supports leaders in navigating complex employee

• Lead, mentor and develop a high performing marketing and communications team with clear roles,

• Foster a culture of accountability, collaboration, innovation, continuous improvement and engagement

• Develop and oversee operating models, workflows and governance for intake, prioritization and execution

• Manage budgets, resources and vendor partnerships ensuring efficient use of investments and talent,

• Master’s degree in business administration, human resources or related field is required.
• Bachelor’s degree in human resources, business administration or related field is required.

• Lean, Six Sigma or equivalent process improvement certification strongly preferred.
• Human centered design or equivalent change management certification strongly preferred.
• Continuing education in a minimum of two specialty areas, including but not limited to total rewards,

• Minimum of ten years of progressive experience in human resources, people operations or workforce strategy

• Minimum of ten years of experience leading complex HR operational functions such as total rewards,

• Minimum of five years of demonstrated executive or senior leadership experience required, preferably within

• Demonstrated leadership, team-building and performance management skills.
• Advanced knowledge of total rewards strategy, including compensation, benefits, incentive design, wellbeing

• Demonstrated expertise in HR operations, shared services models and HRIS platforms, with a focus on

• Strong understanding of employee and labor relations, compliance, policy governance and risk mitigation in

• Demonstrated ability to gather, interpret and analyze workforce and operational data to drive evidence-based

• Proven ability to design and implement enterprise-wide people programs that balance colleague experience,

• Exceptional consultation, influencing and relationship-building skills with senior leaders, physicians and cross functional partners.
• Advanced written, verbal and presentation skills; ability to communicate complex information with clarity and

• Demonstrated proficiency with reporting, analytics and presentation tools utilizing Microsoft and HR

• Proven ability to lead through complexity, ambiguity and change while maintaining trust, transparency and

• Strong personal and professional commitment to Memorial Health System’s mission, vision, values and