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Vice President, Solution Architect, Aftersales - Supply Chain Management
India
Ready to Shape the Future of Work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Vice President, Solution Architect, Aftersales - Supply Chain Management
In this role, you will be working with sales, account Management, business Partners, service Delivery, legal and finance, Genpact Aftersales LSA will apply strong domain knowledge & solution design experience, business expertise, and commercial acumen in Aftersales practice to develop solutions and commercialize across Genpact client base.
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Vice President, Solution Architect, Aftersales - Supply Chain Management
In this role, you will be working with sales, account Management, business Partners, service Delivery, legal and finance, Genpact Aftersales LSA will apply strong domain knowledge & solution design experience, business expertise, and commercial acumen in Aftersales practice to develop solutions and commercialize across Genpact client base.
Responsibilities
- The LSA must have a strong understanding of portfolio services offerings in Aftersales (aforementioned) across industries.
- Should have worked as a LSA in Large deals (> $10MM commercial value). Must be capable of providing proof of value (POV’s) for proactive outreach and should be able to handle solutioning of large RFP’s (> $10MM commercial value) independently- with active participation in client conversations for requirements, development of solutions, establish commercial construct and participate in client orals
- LSA should have “Make-Market” mindset and participate in GTM activities for Genpact’s client portfolio expansions, which pans across Aerospace & defense, Heavy equipment’s, Healthcare & life sciences, Greentech etc.
- Must be able to bring in consultative led approach, should have technology/AI driven transformation approach while solutioning and should be able to bring in cross functional collaborative attitude across globe
- The successful candidate will utilize his/her experience as a technical, business, data and process acumen supporting Aftersales organization goals, needs and objectives through operational and strategic oversight/solution development, especially for Genpact’ s Industrial manufacturing clients
- Research, evaluate, and recommend approaches, new tools, technologies and architectures that are emerging and are relevant for driving digital transformation in aftermarket services business
- In a bid scenario LSA will typically lead the solution from functional aspect along with engagement’s overall leader (Bid Pursuit Manager). The Lead Solution Architect is required to lead the development of the conceptual end to end solution architecture, typically occurring across mid-sized and large deals (>$10M or higher).
Qualifications we seek in you!
Minimum Qualifications / Skills
- Managing all senior client buyer and functional owner relationships for the designated solution in the areas of Aftersales function i.e.- across revenue producing field assets and service management Predictive maintenance, Spare parts management, Field services & remote support, Scheduling and dispatching)
- Help Aftersales functional leader with capability build, internal and external solution campaigns, solution build, travel for onsite assessment (e.g., 6-8 weeks duration, typically 3-5 times in a year)
- Driving the necessary sign-off of the solution with proper input from the organization on client business objectives, industry, risk assessment, budget, and preferences.
- LSA is required during the sales process and communication/ collaboration with service delivery teams.
- Directing and coordinating with Legal & Commercial teams in areas specific to the solution to ensure use of standards.
- Collaborating with the Operating Groups to seek input existing Aftersales client base, strategize to frame, and demonstrate the capabilities to clients.
- Identifying leadership contacts for service transition and operations (e.g., Aftersales operations lead) and ensuring appropriate solution plan transition for closed deals.
- Interfacing with the delivery organization/s (through SPOC’s when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver.
- Preparing the BD spend estimate, schedule, work plan etc.
- Understand and clearly define the input required to create cost estimates, Preparing the cost model/business case estimates working with Service Delivery, Solution Management (if applicable) to deliver the defined scope of services
- Only if needed (mostly not applicable) -Mentor and support team members and junior solution architects/SME’s
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobVice President
Primary LocationIndia-Bangalore
Education LevelBachelor's / Graduation / Equivalent
Job PostingSep 29, 2025, 4:56:01 PM
Unposting DateOct 5, 2025, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Time
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