Video Tolling Collections & Compliance Analyst

Description

Job Title: Video Tolling Collections & Compliance Analyst

Resume Due Date: December 29, 2025

Department: ITS & Tolling/Tolling

Work Location : 2 BROADWAY

Earnings Potential : $88,181-$110,227

MTA Bridges and Tunnels reserve the right to remove this posting before the application deadline.

MTA Bridges and Tunnels operate the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Video Tolling group within Tolling Operations requires a Video Tolling Collections Analyst to support the various programs, which include support to our revenue recovery collections contract, various financial analysis' associated with the department's budget and accounting accruals, statutory bad debt write-offs, research to customer service disputes to both E-ZPass and Toll by Mail programs, providing approvals to payment plans using authority's policies, internal control testing to various KPI performance metrics to all cashless tolling programs, financial and cost benefit analysis reporting, research to audit support and providing additional support to DMV enforcement appeal process. In addition, once the Central Business District Tolling Program (CPDTP) is implemented, the number of payment plans and hearings substantially increases, requiring additional support to the DMV Enforcement program. This analytical support includes:

Oversee the tolling authority's collection agencies and other various contracts, from performance evaluation and compliance monitoring to the accurate and timely processing of all associated contract payments and invoice reimbursements.

Responsible for conducting daily invoice reconciliation and conducting comprehensive audit reviews specifically for the back-office vendor and external collection agencies, ensuring accuracy and compliance.

Recording records of each payment plan agreement and reconciling remitted payments until balances have been satisfied according to agreement.

Conduct customer dispute settlement negotiations by actively working to resolve customer complaints and reach agreeable resolutions using the Tolling Authorities' approved settlement policies.

Lead the annual bad debt financial analysis process, including the collection, validation, and analysis of large datasets related to accounts receivable and historical write-offs.

Respond to ad-hoc requests for financial analysis related to accounts receivable and bad debt.

Prepare and accurately submit accruals for all contract vendors in accordance with the Tolling Authority's policy and accounting principles, ensuring timely financial reporting.

Develop and forecast monthly commission expenses, ensuring accuracy and alignment with annual budget projections.

The Video Tolling Analyst will be required to learn the fundamentals of E-ZPass, ORT policies and processes, customer service policies, and learn to use the customer account management system (Vector), the Crystal reporting tool, and DMV PREED system. This position will support the Tolling Operations & Research group in an analytical capacity. The analyst will be an independent contributor, reporting to the Manager, Video Tolling, and will have the latitude to make recommendations to improve performance, minimize risk, and preserve revenue. The analyst will need to communicate with various levels of staff throughout the organization, specifically our Law Department and Operations/SOD, with our CSC contractor, and with our collection agency.

Responsibilities:

• Performing and approving customer settlement negotiations by vendors.
• Conducting Multi-Contract Vendor Audit Reviews on a regular basis.
• Monitoring and ensuring targets are met for all collections contracts according to the agency’s goals.
• Managing uncollectible accounts from the financial records to accurately reflect the company’s financial position and reduce the impact of bad debts to the back office and collections systems.
• Oversee the department's accounting accruals and forecast budget commissions to ensure accurate financial reporting.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications

Bachelor’s degree in arts/sciences (BA/BS) Business Administration, Administration, Project Management, Finance, or a related field

Minimum 5 years satisfactory full time professional experience.

Proficient in Microsoft Office applications (i.e., Excel, Word, Visio, PowerPoint, or Power BI), TEAMS, Zoom, or similar virtual platforms.

Strong analytical skills – ability to gather and sort data, identify and report anomalies, and monitor through resolution.

Strong interpersonal skills – this position will need to partner with other staff members inside and outside of Toll Operations and CBDTP in order to accomplish individual and unit’s goals. These skills are developed by working in environments where collaboration and coordination were required to achieve goals.

Strong time management skills – Ad hoc analyses will be required when unplanned projects or requests arise. These skills are developed by prioritizing workload and seeking advice from direct supervisor.

Excellent written and verbal communication skills with the ability to articulate complex legal and business issues clearly to both technical and non-technical audiences.

Meticulous attention to detail and strong organizational skills to manage multiple contracts and deadlines simultaneously.

Preferred

Debt collection management experience

Exposure to NYCSC contract, scope of work, and amendments

Familiarity with NYCSC Operations a plus

Understanding of B&T’s E-ZPass and/or Cashless Tolling programs a plus

Knowledge of IAG and its role in National Interoperability

Intermediate working knowledge of SQL, and/or Oracle

Self-motivated and proactive team player

Additional Information:
This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:
Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.