VIP Guest Service Ambassador

The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest’s visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.

VIP Guest Relations

• Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park’s services and attractions.
• Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally.
• Escort guests to attractions, lounges, restaurants, and reserved areas as required.
• Manage VIP reservations, fast-track entries, and access to premium experiences.

Experience Coordination

• Ensure smooth coordination with ride operators, F&B, entertainment teams, and security to deliver a seamless VIP experience.
• Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction.
• Resolve guest concerns with tact and efficiency, escalating only when necessary.

Service Excellence

• Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company’s brand and service culture.
• Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.).
• Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.

Operational Support

• Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort.
• Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager.
• Uphold health, safety, and security protocols at all times.

Qualifications & Experience Required

• Minimum 2 years of experience in hospitality, guest relations or theme park operations.
• Excellent communication and interpersonal skills.
• Professional appearance with a strong customer-first attitude.
• Ability to handle high-pressure situations with poise.
• Fluent in English (Arabic or additional languages is an advantage).
• Ability to work flexible hours, including weekends and holidays.

Preferred

• Previous experience serving VIP or high-profile guests.
• Background in luxury hotels, airlines, theme parks, or premium entertainment venues.
• Strong knowledge of Qatar’s hospitality standards and cultural expectations.

Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

• We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................

Experience:

• Guest Service / Customer Service in premium level: 1 year (Required)

Language:

• Fluent in English and Arabic will be an advantage (Required)