VIP Lounge Server (Top of the Rock - Rockefeller Center)

#parttime #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Deliver an Exclusive Guest Experience

Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support our peak season operations, we're seeking polished and hospitality-driven VIP LOUNGE SERVERS who bring exceptional etiquette and attentiveness to an elevated guest environment.

As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests — ensuring comfort, exclusivity, and service excellence throughout their visit.

This seasonal opportunity offers exposure to high-touch hospitality within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

What You'll Do
Welcome and assist VIP guests with a professional and friendly demeanor
Serve beverages and provide storage for personal items
Share information about the Observation Deck and the Top of the Rock experience
Address and resolve guest inquiries or concerns, ensuring satisfaction
Maintain a clean, stocked, and well-organized lounge environment
Implement personalized service for repeat VIP guests to enhance guest satisfaction
Follow all company policies and procedures
Assist leadership with operational projects or special initiatives as needed
What You Bring
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, guest-focused environment
Ability to work independently and take initiative
Excellent communication and teamwork skills
Friendly, approachable, and professional demeanor
Comfort using computer systems and POS or lounge management tools
Prior customer service or observation deck experience is a plus
Qualifications
High School Diploma or equivalent required
1–2+ years of customer service or related experience preferred
Flexible availability, including weekends and holidays
Professional appearance and adherence to company standards
Physical Requirements
Ability to lift/move up to 40–60 lbs. and operate equipment as needed
Ability to stand, walk, bend, kneel, or sit for extended periods
Visual acuity for both close and distance tasks, including reading monitors and registers
Why This Role Matters

As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock's reputation as a world-class attraction.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.