Virtual Account Manager

About the opportunity:

We currently have four (4) openings for the position of Virtual Account Manager. This is a hybrid position (work from home and in-office) based at our Round Rock, Texas office. Reporting to the Virtual Sales Business Manager, the Virtual Account Manager will be responsible for maintaining and growing current base business, and establishing long-term loyalty.

More specifically, you will:

• Leverage existing account relationships to develop sales of products within the assigned territory
• Assess customer's needs and presenting products and services, i.e. AIT, skin testing devices, and PRE-PEN
• Contact accounts monthly to develop relationships and increase our business
• Review sales reports monthly to identify sales trends

Keep management updated regarding sales activity by completing administrative requests according to each respective deadline which includes:

• Keeping Outlook calendar updated with all appointments and planned meetings
• Entering notes and updates into CRM upon the completion or every sales interaction; updates should entail account status/comments and/or competitive information; weekly minimum of 100 updates required
• Maintaining sales pipeline
• Updating sales management monthly concerning the
  • Quarterly landing estimates
  • Pipeline
  • PRE-PEN® Target list
  • Top 10 accounts up
  • Top 10 accounts down
  • Development plan

• Participate in Sales training courses that ALK, Inc. will have on a regular basis in the future
• Strong customer service, negotiation, and communication skills (written and verbal)

Strategic

• Develop and execute sales strategies to achieve business goals
• Identify opportunities for account growth and portfolio expansion
• Analyze market trends and competitor activities to refine sales tactics

Tactical

• Manage and nurture relationships with accounts
• Coordinate with management to address client issues and improve service
• Prepare and deliver sales presentations and product demonstrations

Operational

• Maintain accurate records of customer interactions and sales activities
• Monitor and report on sales performance metrics
• Ensure compliance with company policies and procedures

Qualifications:

The ideal candidate for this position will have:

• High School Diploma; Associates or Bachelors degree preferred
• 0-3 years experience in a sales role preferred
• Strong interpersonal and communication skills
• High level of motivation and initiative
• Ability to work independently and in a team environment
• Resilience and ability to handle rejection
• Analytical mindset and problem-solving abilities

Required competencies:

• Account management
  • Efficiently manage client accounts to ensure customer satisfaction and loyalty
  • Proactively address customer needs and concerns
  • Develop long-term relationships with customers
  • Secure growth and retention of customers
• Internal collaboration
  • Facilitate clear communication and knowledge sharing
  • Leverage internal resources for customer success and expansion
• Service orientation
  • Provide exceptional customer service to drive client satisfaction
  • Identify and execute opportunities to improve customer experience
  • Ensure prompt resolution of customer issues
• Customer identification and acquisition
  • Identify and convert new business opportunities