Virtual Assistant - CSR

Job Summary:

We are looking for experienced Virtual Assistant. If you have a call centre background, and a British and American accent, it will be considered a plus.

Duties and Responsibilities:

• Receiving inbound/outbound calls and scheduling appointments
• Efficiently Respondent to customer queries, explaining possible solutions and ensuring customers Feel supported and valued
• Taking ownership of customer issues reported and bringing these to resolution
• Build sustainable relationships of trust with customers through open and interactive communication
• Verify and collect accurate information
• Sending out emails and texts
• Follow up with clients.
• Provide accurate, valid, and right methods/tools.
• Record Keeping Related to calls.

Required skills and qualification:

• Exceptional English communication skills, and good written skills.
• Understanding of company products, services, and policies
• Proficiency with computers, especially with excel good typing skills
• Active listener
• Ability to work from 2:00 pm to 11:00 pm
• Preferably should have 6 months to 1 year of experience

Job Type: Full-time

Language:

• English (preferred)

Work Location: LDA Avenue, Raiwand Road, Lahore

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person