Virtual Assistant & Customer Success Representative

About ModernEdge

ModernEdge is a fast-growing startup helping small and medium-sized businesses scale with modern systems and solutions. In just 2 months, we've grown to nearly $1M in revenue — and demand continues to accelerate. We work with trades businesses and local service companies across the United States.

Job Summary

We're looking for a Virtual Assistant & Customer Success Representative who is personable, organized, and sales-savvy. In this hybrid role, you'll manage customer communications, respond to inquiries, call warm leads, and help close deals — all while keeping our operations running smoothly behind the scenes.

Responsibilities

• Respond to customer inquiries professionally via email and phone
• Manage inboxes and ensure timely, organized communication
• Collect and document customer feedback to support continuous improvement
• Call warm leads and guide them toward a decision
• Correspond with existing customers to ensure satisfaction and retain accounts
• Follow up on open opportunities and help close inbound leads
• Maintain accurate notes, records, and lead statuses in our CRM

Requirements

• Strong verbal and written communication skills
• Natural ability to build rapport and move conversations toward a close
• Highly organized with the ability to manage multiple tasks efficiently
• Self-motivated and able to work independently in a remote setting
• Comfortable with email, basic CRM tools, and administrative tasks
• Experience in customer service, sales, or a virtual assistant role is a plus — not required

Compensation & Benefits

• Competitive base pay ($500 per month)
• Performance-based incentive structure tied to lead closures and customer outcomes (up to $3,000 per month)
• Bonuses for top performers
• Opportunity to grow into a larger role as the company scales

Why Join ModernEdge

• Nearly $1M in revenue generated in just 2 months — real traction, not just potential
• Work directly with a fast-moving startup team where your impact is felt immediately
• Strong earning upside through performance incentives
• Be part of a company on a steep growth trajectory

Pay: $500.00 - $1,000.00 per month

Work Location: Remote