Virtual Assistant (Property Management Experience)

• Live Chat Support:

· Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.

· Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.

• Email Support:

· Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.

· Address concerns, provide property-related information, and resolve issues effectively.

• Inbound Call Support:

· Answer inbound calls from tenants, property owners, and other stakeholders.

· Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.

· Escalate complex issues to the appropriate team and follow up to ensure resolution.

• Property and Lease Knowledge:

· Stay updated on property listings, lease agreements, and company’s policies to provide accurate information to customers.

· Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.

• Performance Metrics:

· Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.

• Team Collaboration:

· Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.

· Provide feedback to improve customer support tools and processes.

Education and Experience

· Bachelor’s degree or equivalent

· 1–3 years of experience in customer support, chat support, or a similar role.

· Experience in property management or real estate is preferred but not required.

· Familiarity with live chat and email support tools is a plus.

Job Type: Full-time

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• This is an onsite role based in Naval Anchorage Islamabad. Can you commute to our office location?
• This is a Night Shift position and requires to work from 07PM to 04AM, Monday to Friday. Do you agree and work as per schedule?

Language:

• English (Required)

Work Location: In person