Virtual Trade Associate

Systems Limited is hiring for a Virtual Sales Account Associate who will play a pivotal role in shaping the success of our Engagement Centre. As a Sales Account Associate your responsibility will include assisting our customers through multi-channel interactions i.e. Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.

Responsibilities:

• Execute multi-channel interactions.
• Manage cycle activities and local area marketing effectively.
• Execute specified company and brand activities within agreed timeframes.
• Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
• Provide guidance on retail pricing and discounting communication.
• Deploy Plan-O-Gram when required.
• Ensure contract compliance governance and correction.
• Align with company strategies such as patch sales, stock level optimization, and execute brand and trade strategies at the store level.
• Manage promotions effectively.
• Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
• Handle support/service escalations from clients.
• Stay updated with system information, changes, and updates.
• Maintain awareness relevance at the store level.
• Develop and maintain commercial relationships with external stakeholders.
• Cultivate effective working relationships with internal stakeholders.
• Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
• Support any new process required by the client officially included in our range of services.

Requirements:

• Minimum 1 year of multi-channel contact center experience
• Inbound and outbound customer service experience.
• FMCG sales experience with a good understanding of trade marketing strategy.
• Customer service-oriented with a digital advancement mindset.
• Issue resolution expertise.
• Experience in contact center telephony, Salesforce, SAP & CRM preferred.
• Ability to manage script-led interactions.
• Excellent communication skills to build relationships and provide guidance to retail partners.

Shift Timings:

2:30 AM - 11:30 AM PKT