Visitor Operation Supervisor

This is a 12 months Contract role

The Visitor Operations Supervisor is responsible for the front of house operations to ensure visitors security, provisions and general comfort across the entire museum

• Carry out processes and tasks as defined by the Visitor Operations Unit Head in supporting visitor experience activities for the unit.
• Ensures the smooth running of the museum daily scheduled programme and that the activities are supported with appropriate resources planning.
• Responsible for the visitor services agents and operators daily performance in their roles across the front of house services.
• Ensure that the visitor services operators are fully briefed on all activities, programs and products that enhances the visitor experience.
• Assists in the creation related policy, SOPs and quality compliance reporting in the operational aspects of the visitor experience.
• Keeps records of SOPs and training documents for departmental activities in the required data management systems.
• Contributes towards ensuring the optimum quality in levels of services and provides assessments, reports and recommendations to the Visitor Operations Unit Head as required.
• Writes and edits the minutes and agendas of committee and project meetings, as and when needed.
• Works closely with Technical department to relay any IT, infrastructure and health and safety observations.
• Ensures VIP welcoming are well managed by agents, when applicable.
• Management of own tasks and working collaboratively with staff from other departmental teams as required.

Key requirements:

• Experience as an Visitor Supervisor
• 4 years post graduate experience
• Fluency in Arabic, English and French