Job Title:
Voice Analyst
Shift Timing:
US Eastern shift timing
Location:
Kochi Kerala
Primary Responsibilities:
-
Conduct structured outbound calls and send structured outbound emails to confirm or collect missing project data in a timely manner (including follow-ups after voicemail).
-
Review, interpret, and validate information from construction documents and external sources, including business articles, permits, RFPs, specifications, zoning approvals, meeting minutes, and agendas.
-
Validate complex project attributes, including scope, valuation, timelines, and stakeholder roles, ensuring completeness and accuracy.
-
Draft clear, concise, and professional emails requesting specific information or clarifications from stakeholders.
-
Update IRIS and other internal systems with validated and verified information.
-
Identify data errors, inconsistencies, and duplicate projects; resolve independently or escalate as appropriate.
-
Adhere to established SOPs, naming conventions, compliance requirements, and quality standards.
-
Maintain accountability for performance metrics, including accuracy, timeliness, and productivity across multiple data-collection methods.
Technical Skills
-
Microsoft Excel (basic to intermediate).
-
CRM and internal data management systems.
-
Online research and data validation skills.
Soft Skills
-
Clear, confident spoken English for professional phone interactions.
-
Strong attention to detail and accuracy.
-
Professional communication style and demeanor.
-
Solid English reading comprehension.
-
Strong typing skills with high accuracy and minimal grammatical errors.
-
Ability to work effectively in a fast-paced environment.
-
Critical thinking and problem-solving skills.