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Voice Analyst

Job Title: Voice Analyst

Shift Timing: US Eastern shift timing

Location: Kochi Kerala


Primary Responsibilities:

  • Conduct structured outbound calls and send structured outbound emails to confirm or collect missing project data in a timely manner (including follow-ups after voicemail).
  • Review, interpret, and validate information from construction documents and external sources, including business articles, permits, RFPs, specifications, zoning approvals, meeting minutes, and agendas.
  • Validate complex project attributes, including scope, valuation, timelines, and stakeholder roles, ensuring completeness and accuracy.
  • Draft clear, concise, and professional emails requesting specific information or clarifications from stakeholders.
  • Update IRIS and other internal systems with validated and verified information.
  • Identify data errors, inconsistencies, and duplicate projects; resolve independently or escalate as appropriate.
  • Adhere to established SOPs, naming conventions, compliance requirements, and quality standards.
  • Maintain accountability for performance metrics, including accuracy, timeliness, and productivity across multiple data-collection methods.


Technical Skills

  • Microsoft Excel (basic to intermediate).
  • CRM and internal data management systems.
  • Online research and data validation skills.


Soft Skills

  • Clear, confident spoken English for professional phone interactions.
  • Strong attention to detail and accuracy.
  • Professional communication style and demeanor.
  • Solid English reading comprehension.
  • Strong typing skills with high accuracy and minimal grammatical errors.
  • Ability to work effectively in a fast-paced environment.
  • Critical thinking and problem-solving skills.

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