Voice Engineer

Akkodis is seeking a Senior Unified Communications Engineer for FullTime/ Direct Hire position with our Direct Client located in Castle Rock, CO .

Pay Range: $120k - $140k/Annum; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description:

The Senior Unified Communications Engineer maintains, configures, and supports the Unified Communications environment, including system design, roadmap development, project implementation, upgrades, and hardware/software installation. The engineer also evaluates, and documents communication and collaboration architectures and solutions—such as phone systems, circuits, VoIP, cloud services, and related connectivity and integrations—to meet business needs.

Top 3-5 Technical Skills –

• 5 years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration.
• Demonstrated success designing, configuring, and supporting Unified Communications infrastructure call center setup, UCCS Scripting
• Troubleshooting to isolate and diagnose problems in largescale voice and video implementations.
• CISCO
• Solid understanding of modern telecommunications systems and connectivity solutions, including VoIP infrastructure, SIP trunking, broadband and fiber-based services, and contemporary network transport technologies.
• Strong communication skills at all levels, verbal and written
• Ability to make time-critical decisions regarding data and voice systems situations.Ability to rate priorities during busy periods with multiple failures.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES: Key duties and responsibilities of the Senior Unified Communications Engineer position include, but are not limited to, the items listed below.

• Ensure successful delivery to support strategic planning and initiatives
• Improve organizational performance, and advance progress towards Douglas County Government goals.
• Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications.
• Carry out maintenance/upgrades on all Unified Communications infrastructure and end points.
• Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
• Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.
• Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services.
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience.
• Lead the development and delivery of training relevant to area of expertise.
• Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.
• Manage Unified Communications system logging and provide performance metrics.
• Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems.
• Manages accurate inventory of telecom related circuits and devices.
• Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems.
• Offers advanced knowledge and experience in the area of Unified Communications.

OTHER DUTIES: Assists with wiring/cabling management program for County used systems and devices. Supports material and labor requirements for expansion, relocation, and special event needs. Also performs special projects and other duties as assigned.

SUPERVISION RECEIVED : Position would require infrequent supervision and it is expected that the individual would be a self-initiator.

SUPERVISORY RESPONSIBILITIES : This position has no direct supervisory authority over other employees.

CONSEQUENCE OF ERROR : Work involves a high level of technical expertise within the Information Technology Department. Failure of systems to properly operate could negatively impact areas involving public safety, data and systems security, system performance and uptime, and the ability to meet statutory requirements of public records

INDEPENDENT JUDGMENT : Work is performed independently. Incumbent must be able to use individual judgment and problem-solving skills to accomplish goals and achieve desired results.

CONTACTS : Work involves frequent and on-going professional contact at all levels, including management, end users, outside vendors, and technical staff.

Minimum Qualifications

EDUCATION and/or EXPERIENCE:

• A Bachelor's Degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required.
• At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration.
• A combination of education and experience may be considered.

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge:

• Demonstrated success designing, configuring, and supporting Unified Communications infrastructure
• Demonstrated success troubleshooting to isolate and diagnose problems in largescale voice and video implementations.
• Demonstrated success translating business needs into operational requirements
• Demonstrated success managing multiple projects simultaneously
• Demonstrated success as mentoring and teaching others on Unified Communications technologies
• Solid understanding of modern telecommunications systems and connectivity solutions, including VoIP infrastructure, SIP trunking, broadband and fiber-based services, and contemporary network transport technologies.

Skills: (Language and math)

• Ability to read, understand, and interpret complex technical documents, diagrams, and manuals.
• Ability to communicate with management, users, and technical staff at all levels.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships.

Abilities: (Reasoning)

• Ability to define problems, collect data, establish facts, apply logic, draw valid conclusions, and devise complex technical solutions.
• Ability to interpret a variety of complex technical instructions or diagrams and deal with abstract ideas.
• Ability to make time-critical decisions regarding data and voice systems situations.Ability to rate priorities during busy periods with multiple failures.

OTHER SKILLS and ABILITIES:

• Ability to provide system solutions involving systems integration, platforms, protocols, and technologies.
• Ability to recognize and adjust to rapidly changing technologies and trends.
• Strong work habits, organization, and time management skills.
• Working knowledge of Operating Systems is highly desirable.

CERTIFICATIONS, LICENSES, & REGISTRATIONS:

This position requires successful completion of a criminal background check including fingerprinting through a national database.

Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.

Supplemental Information

WORK ENVIRONMENT: Material and Equipment : Hands-on proficiency with typical Data Center and standard cabling practices.

Physical Demands:

• Incumbent may occasionally be required to lift and/or move up to 75 pounds.
• A valid Colorado driver’s license is required. Sheriff background check is required.
• General Work Environment:
• Work is performed in a typical office environment.
• Ability to work beyond scheduled hours and respond to after hour’s pager calls in a timely and critical manner is required.

ACCESSIBILITY/AVAILABILITY : This position requires the incumbent to remain available via mobile cellular device/email access during and after normally scheduled business hours.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or ayush.garg@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records.