Volunteer Advocate Supervisor

Job Summary

CASA of Western Maryland is seeking a compassionate, organized, and mission-driven Volunteer Advocate Supervisor to recruit, train, support, and supervise volunteer advocates who serve children involved in the child welfare system. This position plays a key role in ensuring that each child assigned to the program receives consistent, high-quality advocacy focused on safety, permanency, and well-being.

The Volunteer Advocate Supervisor provides professional guidance and oversight to volunteers, supports case management and court-related documentation, and works collaboratively with child welfare professionals, attorneys, service providers, and the court.

Key Responsibilities

Volunteer Supervision and Support

• Recruit, screen, interview, and help select volunteer advocates.
• Train, coach, and supervise volunteer advocates throughout the life of their cases.
• Maintain regular contact with volunteers to provide case guidance, encouragement, accountability, and problem-solving support.
• Review volunteer activity, case progress, and documentation to ensure compliance with program standards, court expectations, and organizational policies.
• Support new volunteers during onboarding and early case assignment.
• Help identify continuing education and development opportunities for volunteers.

Case Management and Advocacy Support

• Assign cases in consultation with program leadership and based on volunteer capacity, readiness, and child needs.
• Monitor assigned cases to ensure timely progress, appropriate advocacy, and accurate documentation.
• Assist volunteers with gathering information, understanding case dynamics, identifying concerns, and developing advocacy recommendations.
• Review and support preparation of court reports, case summaries, and other required documentation before submission.
• Attend court hearings, meetings, and case-related staffing as needed.

Collaboration and Program Coordination

• Build and maintain strong working relationships with child welfare staff, attorneys, educators, service providers, foster caregivers, and court personnel.
• Communicate professionally and effectively with internal and external stakeholders.
• Maintain accurate records in case management systems and program files.
• Assist with volunteer training, outreach, and program growth efforts.
• Support overall program goals, special projects, and quality assurance efforts.

Qualifications

• Bachelor’s degree in social work, human services, psychology, criminal justice, education, or a related field preferred.
• Relevant experience in child welfare, case management, volunteer coordination, advocacy, social services, or a related field may be considered in place of degree requirements.
• Experience supervising, training, or supporting volunteers or staff strongly preferred.
• Knowledge of child welfare, family systems, trauma, abuse and neglect, and court-involved cases preferred.
• Strong written and verbal communication skills, including the ability to review reports and communicate with professionalism and sensitivity.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases, priorities, deadlines, and relationships effectively.
• Proficiency with Microsoft Office and case documentation systems.
• Valid driver’s license, reliable transportation, and ability to travel locally as needed.

Preferred Skills and Attributes

• Commitment to the mission of advocating for children who have experienced abuse or neglect.
• Ability to build rapport with volunteers and community partners.
• Sound judgment, discretion, and professionalism.
• Ability to work independently while also collaborating as part of a team.
• Cultural humility and ability to work respectfully with people from diverse backgrounds.
• Trauma-informed and child-centered approach to advocacy.

Work Environment

This position requires a combination of office, community, court, and virtual work. Some evening/weekend hours may be required to support volunteer training or events.

Why Work with CASA of Western Maryland

Working at CASA means joining a mission-driven team committed to improving the lives of children who have experienced abuse or neglect. Our staff support a dedicated network of volunteers who stand beside children during some of the most difficult times in their lives.

How to Apply

To apply, please submit your resume and cover letter through Indeed. Applications will be reviewed on a rolling basis until the position is filled.

CASA of Western Maryland is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.

Pay: $20.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Education:

• Bachelor's (Preferred)

Work Location: In person