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VOLUNTEER Front Desk
Position Summary
The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center. This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. Volunteers must be able to cover 1-3 shifts per week. Shifts are Monday through Friday from 8 - 10:00 am and 4 - 6:00 pm
Essential Duties and Responsibilities
The following are examples of primary duties assigned to this volunteer position.
- Greet patrons in a friendly, professional, and welcoming manner
- Assist with basic member check-ins, and pass verification as directed by staff
- Communicate concerns, incidents, or patron feedback to staff
- Occasionally provide information about recreation programs & facilities.
Position Qualifications
- Friendly, reliable, and customer-focused attitude
- Ability to work with people of all ages and backgrounds
- Basic computer skills preferred
- Must be punctual and dependable
- Must be at least 15 years of age.
Physical Demands and Work Environment
- Ability to sit or stand for extended periods
- Ability to interact in a busy, public environment
Compensation and Benefits
- This is a voluntary position
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