VP, Quality & Program Management

The Vice President, Quality & Program Management leads and directs the combined Quality Assurance and Program Management functions globally for FUJIFILM Dimatix OEM products. This senior leadership role is responsible for developing and executing the company’s quality strategy, managing quality systems, and overseeing the effective delivery of new product development and program execution. The role ensures product excellence, drives continuous quality improvements, and leads cross-functional teams to deliver innovative products on time, within scope, and budget while meeting customer expectations.

Reporting to the President & CEO, this position is a key member of the executive leadership team, providing strategic direction and operational leadership to scale processes and teams in support of company growth.

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Key Responsibilities:

Strategic Leadership & Team Development

• Provide vision, leadership, and development for Quality Assurance and Program Management teams across multiple locations (Santa Clara, CA; Lebanon, NH; and others as relevant).
• Establish and communicate strategies, goals, and key performance indicators to ensure continuous improvement and alignment with corporate objectives.
• Build and retain high-performing, cross-functional technical and project teams fostering a culture of accountability, innovation, and customer focus.
• Champion collaboration across Engineering, Sales, Operations, Marketing, Customer Support, and other key functions.

Quality Assurance & Systems Management

• Lead development, implementation, and maintenance of company-wide Quality Management Systems ensuring conformance to customer requirements, ISO standards, and regulatory compliance.
• Drive quality initiatives such as incoming material inspection, factory floor controls, corrective and preventive actions (CAPA), and statistical process control (SPC).
• Partner with Operations to improve product yields, reduce scrap, and enhance process and product quality.
• Oversee internal quality audit programs and ensure successful ISO 9001 registration and compliance.
• Manage customer escalations related to quality and technical product issues in close partnership with Global Customer Support Teams.
• Promote employee training and continuous learning related to quality objectives and tools (Lean, Six Sigma, etc.).

Program & Project Management

• Lead the planning, coordination, and execution of new product development, product upgrades, and service delivery projects.
• Manage project scope, schedules, budgets, risks, and resource allocation to deliver on-time, on-budget product launches and releases.
• Collaborate with cross-functional stakeholders including Engineering, Supply Chain, and Sales to meet customer requirements and business goals.
• Ensure project teams adhere to design controls, quality requirements, and regulatory standards throughout the development lifecycle.
• Provide executive reporting and communication to stakeholders on program status, risks, and escalating issues.
• Support product field support through transition from development to manufacturing and customer deployment.

• Commercial and technical success of the customers’ products.
• On-time, on-performance, and on-cost delivery of new products.
• Timely customer communication and reduction in the number of customer complaints.

• Retention of customers, particularly large and strategic accounts.
• Timely resolution of open CAPA and CAR cases.
• Timely resolution of Team Support CAR tickets.
• Performance on achieving Quality Goals.
• Performance on achieving Quality metric targets.

• Supervision of global team of NH and CA based quality assurance personnel as well as all Program Managers.

Qualifications:

Required:

• Bachelor’s degree in Engineering, Science, or related technical field; advanced degree preferred.
• 15+ years of demonstrated leadership in quality management and/or technical program management within a manufacturing or OEM environment.
• Proven experience managing quality management systems, continuous improvement initiatives, and compliance with ISO and customer requirements.
• Strong expertise in project/program management from concept through product launch and support.
• Exceptional leadership skills with the ability to build, lead, and motivate global teams.
• Excellent communication, negotiation, and interpersonal skills to collaborate across all organizational levels and with customers.
• Strong analytical and problem-solving capabilities leveraging data-driven methodologies (Lean, Six Sigma, SPC).
• Experience with product development lifecycles in high-technology or manufacturing sectors.
• Ability to manage multiple priorities in a fast-paced environment with focus and decision-making under pressure.
• Willingness to travel domestically and internationally (~25%).

Preferred:

• Knowledge of inkjet printing technology, electro-mechanical systems, or fluid handling.
• Familiarity with FDA, ISO 13485, or other relevant regulatory standards.
• Experience working in a global, matrixed organization.
• Proven success driving change management and continuous process improvements.

Reporting & Environment:

• Reports to President & CEO.
• Leads a globally distributed team including Quality Assurance personnel and Program Managers.
• Office, manufacturing, and laboratory site environments.
• Occasional travel required.

Physical Demands & Other:

• Typical office and manufacturing plant environment physical demands.
• Compliance with all company safety and regulatory policies.
• Equal Opportunity Employer.