VTC and VoIP Support Specialist with TS/SCI

A mission-driven professional with current TS/SCI clearance to support VoIP (Voice over Internet Protocol) and VTC (Video Teleconferencing) for the cutting-edge technology that is currently being employed throughout Ft. Huachuca.

Hawk Associates, a Service Disabled Veteran Owned Small Business (SDVOSB), provides Information Technology/Cybersecurity and C5ISR support to the DoD Joint Warfighter, non-DoD Agencies, Government organizations, and Commercial Industry. Join us – dedicated professionals getting the job done right…the first time.

Responsibilities:

· Operates USAICoE VTC suites

· Maintains DISA IAVM/STIG compliance of Voice over Internet Protocol (VOIP) network devices and Cisco Unified Call Manager (CUCM)

· Ensures DISA IAVM/STIG compliance of Desktop VTC and Room based VTC equipment

· Provides direct customer support of Voice and Video equipment

Requirements:

· Current TOP SECRET security clearance with SCI eligibility. Ability to obtain a CI Polygraph after start of employment.

· Bachelor’s degree with a minimum of 2 years relevant experience OR a Master’s degree. An additional 4 years of experience may be substituted in lieu of a degree requirement.

· Basic knowledge and understanding of network typologies and network protocols.

· Knowledge of VTC processes and procedures; have comprehensive AV/VTC skills along with excellent customer support skills.

• Projection systems/display devices
• Switching, routing, and interface technology
• VTC and Audio-conferencing technologies
• Up-to-date awareness of AV and IT technologies and their features
• Ability to operate touch panels
• Ability to read and follow AV system flow diagrams and support documentation
• Excellent interpersonal skills, accuracy, and attention to detail
• Ability to accurately report system health status and identify pending system maintenance requirements with supporting data.

Preferred Qualifications:

· Current CompTIA Security+ CE certification (IAT II or higher)

· Knowledge of Cisco Unified Call Manager

· Knowledge of Cisco and Tandberg Video Teleconferencing equipment

· Knowledge of DISA STIGs and the ability to create STIG checklists

Job Type: Full-time

Pay: From $72,000.00 per year

Benefits:

• Relocation assistance

Work Location: In person