Waiter (Saudi National)

Job Description

At SLS Red Sea,aWaiter / Server playsa key role in delivering an elevated and dynamic dining experience that is bold, playful, and personal. Reporting to theF&BSupervisor, this positionis responsible forproviding attentive, high-quality food and beverage service while supporting the overall operation of the outlet. The Waiter / Server ensures smooth day-to-day service, contributes to guest satisfaction, and helps drive revenue through upselling and expert product knowledge.

Key Responsibilities

• Provide consistent, professional serviceofall food and beverage offeringsin accordance withhotel SOPs and brand standards.
• Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and the service team to ensuretimelyandaccurateorder delivery.
• Maintain a strong presence on the floor,anticipatingguest needs and ensuring a warm, engaging, and efficient dining experience.
• Confidently handle guest inquiries, comments, or complaints with asolutions-focused and proactive approach.
• Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
• Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company procedures.
• Monitor product quality and communicate any inconsistencies to the Supervisor or Chef.
• Consistently apply upselling techniques to enhance the guest experience and maximize revenue.
• Assistin daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
• Support the bar operations whenrequired.
• Attend pre-shift briefings, team meetings, and training sessions asrequired.
• Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.

Additional Information

• Participate in the Quality improvement process
• Maintain a close relationship with other department Managers / heads.
• Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.