Waiter Supervisor

About Yana Restaurant

Yana Restaurant offers a refined dining experience blending Pan-Asian and Peruvian fusion cuisine, set against the serene backdrop of Al Saadiyat Island. We pride ourselves on delivering exceptional service, vibrant flavors, and a memorable atmosphere for every guest.

Position Overview

We are seeking a dynamic, experienced, and service-oriented Waiter/Supervisor to join our team. The ideal candidate will have a strong background in hospitality, excellent customer service skills, and the ability to lead and support front-of-house operations. Arabic-speaking candidates are highly preferred to ensure smooth communication with our diverse clientele.

Key Responsibilities

• Greet and seat guests with warmth, ensuring a welcoming and professional first impression.
• Provide detailed knowledge of the menu, making recommendations and upselling when appropriate.
• Supervise and coordinate daily front-of-house operations to maintain service standards.
• Ensure tables are properly set up and dining areas are clean and presentable at all times.
• Communicate effectively between the kitchen and service staff to ensure timely delivery of orders.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Support the training and motivation of junior service staff to maintain team performance.
• Monitor service quality, table turnover, and guest satisfaction during shifts.
• Maintain compliance with health and safety, hygiene, and service standards.
• Assist in inventory control and reporting to management.

Requirements

• Minimum 2–3 years of experience as a waiter, head waiter, or supervisor in a high-end or fine dining restaurant.
• Fluency in Arabic and English (spoken and written) is essential.
• Strong understanding of hospitality, food, and beverage service standards.
• Excellent interpersonal and communication skills.
• Ability to lead by example and work efficiently under pressure.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Qualifications

• Diploma or certification in Hospitality Management or Food & Beverage Service preferred.
• Prior experience in fusion or fine dining cuisine is an advantage.
• Knowledge of POS systems and restaurant operations software is desirable.

What We Offer

• Competitive salary and service charge.
• Career growth and training opportunities within a growing hospitality brand.
• Staff meals and uniform provided.
• A supportive, professional, and multicultural work environment on Al Saadiyat Island.

Job Type: Full-time