Waiter/ Waitress

Our company is looking for waiter/ waitress who will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a positive dining experience for guests.

Key Responsibilities

• Greeting and Seating Guests: Welcome customers upon arrival, escort them to their tables, and provide menus. Explain daily specials or promotions and answer initial questions about the restaurant or menu.
• Taking Orders: Listen carefully to customer orders, provide recommendations, and input orders accurately into the point-of-sale (POS) system. Relay any special dietary requirements or allergies to the kitchen.
• Serving Food and Beverages: Deliver food and drinks promptly, ensuring orders are accurate and meet presentation standards. Regularly check on tables to refill drinks and meet additional needs.
• Ensuring Guest Satisfaction: Monitor customer satisfaction throughout their meal, address complaints or issues gracefully, and provide solutions or escalate concerns to a manager when necessary.
• Processing Payments: Present the bill to guests, handle cash and credit card transactions accurately, and provide correct change or receipts.
• Maintaining Cleanliness: Ensure tables are clean and tidy when guests arrive, assist in cleaning dining areas, and restock service areas as needed.

Required Skills and Qualifications

• Customer Service Skills: Excellent interpersonal skills to provide a positive dining experience and handle customer inquiries effectively.
• Communication Skills: Ability to communicate clearly with customers and kitchen staff to ensure accurate order fulfillment.
• Multitasking Abilities: Capability to manage multiple tables and tasks efficiently in a fast-paced environment.
• Attention to Detail: Ability to remember complex orders and follow dietary restrictions.
• Physical Stamina: Capability to stand and move around for long periods, carry heavy trays, and perform tasks quickly.

Job Types: Full-time, Permanent