Waiter/Waitress - Raffles Club Lounge

Job Description

• Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).
• Controlling inventory needed for Raffles Club pantry.
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness.
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambience changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service.
• Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods.
>Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team.
• Attends daily briefing and notes all information about the guests and functions in the hotel.
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP).
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with proactive and personalized service.

Occupational Health and Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Personal Attributes

• Good English language verbal and written communication skills.
• Good level of engagement with guests.
• Ability to work cohesively with co-workers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel guests and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience

• Minimum two year's experience as a waiter/waitress.