Waitlist Manager

Waitlist Manager

Become a Part of the Child Advocates of Silicon Valley Team

Child Advocates works to ensure every foster child in Silicon Valley, who has been abused, neglected and/or abandoned, has the nurturing support and resources needed to thrive. We are looking for people who put children and youth first. People whose compassion leads to hard work and impact. At Child Advocates, it’s about each person bringing skills and passion - their best - so that we can be there for every foster child.

About the Role

We’re looking for a Waitlist Manager to join the recruitment team, which is responsible for recruiting and onboarding Court Appointed Special Advocate (CASA) Volunteers and matching eligible children in foster care with a CASA. This role oversees the process that
determines if CASA applicants are the best people to be paired with children and youth who are in the Dependency System. They are also responsible for matching children on our waiting list with a CASA who best meets the identified needs of the child or youth. We want someone who is passionate about ensuring every child in foster care has an advocate and has a strong working knowledge of child development, the lived experience of our youth, trauma, and the child welfare system. They must have excellent interviewing and communication skills.

How You’ll Have an Impact

The Waitlist Manager will be responsible for:

Volunteer Recruitment & Matching

• Conducting interviews with CASA candidates and supporting pre-service training for candidates.
• Facilitating the assignment of CASAs to children and youth based on their skills and interests, and the identified interests of the child/youth.
• Engaging with inactive CASAs through regular communication to encourage re-engagement and effectively tracking their current status and availability.
• Managing the waitlist of children, youth, and Non-Minor Dependents by maintaining accurate records and regularly updating the status of each individual.
• Ensuring National CASA standards and agency operating procedures are adhered to when interviewing CASA Volunteer applicants.
• Collecting, managing, and analyzing data related to CASA recruitment, re-engagements, and matching to generate reports and drive continuous improvement in processes.
• Supporting the recruitment team with community outreach activities for CASA Volunteers applicants that meet targeted characteristics.
• Supporting the recruitment team with appreciation and engagement events for active CASA Volunteers.

Agency Support

• Participating in agency events and activities.
• Participating in agency projects and initiatives.

• Completing all other duties as assigned.

What We’re Looking For

Experience

• Bachelor’s degree in Social Work, Education, Child Development or an equivalent combination of education and experience
• Minimum three to five years of directly related work experience in volunteer recruitment, onboarding and management, as well as direct service to children, youth and young adults
• Experience in data management, including collecting, managing and analyzing data
• Demonstrated advocacy skills for children and the volunteers who serve them
• Familiarity with the local community, especially with elected officials, community based organizations and direct service providers.
• Training, interviewing and group facilitation experience
• Work experience should include accurate and timely collection and documentation of information

Skills

• Strong organizational skills and ability to manage multiple tasks and projects of varying complexity simultaneously
• Familiarity with topics related to families in the dependency system, such as the effects of trauma on children, domestic violence, substance use disorders and child abuse
• Strong oral and written communication skills
• Strong discernment, interview and judge of character skills
• Strong customer service skills with ability to build relationships to connect with volunteers, applicants, and staff
• Ability to collaborate and work effectively with team members
• Competitive, self-motivated worker who sets high standards for their work to accomplish goals.
• Capacity to work with difficult cases involving trauma, abuse and neglect
• Demonstrated ability to apply child developmental responsive practices for a diverse population of children and youth
• Proficiency in Google Suite applications
• Bilingual, Spanish-speaking preferred

Important Details

Supervisor: Vice President

Status: Full-time, exempt

Location: San Jose, California; Three days in office, two days remote possibility.

Salary range: $80,000 - $93,000 Salary commensurate with experience, in accordance with the Fair Pay for Northern California Nonprofits Compensation & Benefits Survey Report.

Benefits: Full medical, dental, vision coverage for the employee; holidays; and paid time off (PTO).

Applicants must be able to work a variety of hours, including evenings and weekends.

Applicants must have a valid California Driver’s License and current automobile insurance.

Applicants must be able to successfully pass and maintain FBI, DOJ, CACI, DMV background checks.

Applicants must be able to complete CASA Volunteer pre-service training within six months of hire.

Equal Employment Opportunity Statement

Child Advocates is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.