Waitress

Job Title: Waitress
Department: Food & Beverage Service
Reports To: Restaurant Supervisor
Location: Plaza Inn Hotel, Doha, Qatar

Job Summary

The Waitress is responsible for providing excellent customer service to guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience. The role requires maintaining high standards of hospitality, professionalism, and cleanliness while contributing to the overall success of the Food & Beverage operations.

Key ResponsibilitiesGuest Service

• Welcome and escort guests to their tables in a courteous and professional manner.
• Present menus and provide detailed information regarding food and beverage items.
• Take guest orders accurately and communicate them to the kitchen and bar.
• Serve food and beverages promptly and according to hotel standards.
• Attend to guest requests and resolve complaints professionally or refer them to the supervisor when necessary.
• Ensure guest satisfaction throughout the dining experience.

Restaurant Operations

• Prepare dining areas before service, including table setup and cleanliness.
• Maintain cleanliness and organization of the restaurant and service stations.
• Clear and reset tables efficiently during and after service.
• Ensure all service equipment and utensils are clean and properly maintained.
• Follow hotel standards for food safety and hygiene.

Sales & Upselling

• Promote menu items, daily specials, and hotel promotions.
• Suggest additional food and beverage items to enhance guest experience and increase sales.
• Maintain thorough knowledge of menu offerings and ingredients.

Cash Handling & Billing

• Prepare and present guest bills accurately.
• Process payments according to hotel procedures.
• Handle cash and credit card transactions responsibly when required.

Health, Safety & Compliance

• Follow all food safety, hygiene, and sanitation standards.
• Comply with hotel policies, procedures, and grooming standards.
• Report any maintenance, safety, or operational issues to the supervisor.

Qualifications & Requirements

• High School Diploma or equivalent qualification.
• Previous experience in a restaurant, hotel, or hospitality environment preferred.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic knowledge of food and beverage service standards.
• Ability to work flexible shifts, including weekends and public holidays.

Skills & Competencies

• Customer Service Excellence
• Communication Skills
• Teamwork and Cooperation
• Attention to Detail
• Time Management
• Problem-Solving Skills
• Professionalism and Courtesy

Employment Type

Full-Time

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Valid Qatar ID?
• Can you provide Noc for sponsorship transfer?
• Can you join immediately?

Work Location: In person