Waitress/Waiter/ Service Staff

General Overview

Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure customer satisfaction and quality of service.

Responsibilities

• Greeting customers when they enter and giving them menus when seated
• Taking orders from customers and coordinating it to the kitchen
• Serving customers their food and making sure they are happy with the food
• Taking delivery orders on the phone when necessary
• Selling wholefood products and providing information to customers on the benefits of these products
• Cleaning tables and general front of house area
• Cash handling - giving invoices and change to customers
• Implementing a high level of customer service at all times
• Actively upselling menu items and wholesale products
• Attending training sessions and workshops on vegan and raw food when necessary and have full knowledge of all menu dishes to be able to inform to customers
• Managing the Point of Sale (POS).
• Collecting payments by accepting cash, check, or charge payments from customers; making change for cash customers.
• Verifying credit acceptance
• Issuing receipts and refunds
• Redeeming and monitoring vouchers and loyalty card
• Balancing cash drawer by counting cash at the beginning and end work shift
• Balancing cash/credit sales against the POS report
• To represent the company ethos and vision at all times

Application Question(s):

• Do you have a valid Qatar ID?
• Do you have a valid Food Handling Certificate?
• Are you an immediate joiner?
• How much is your salary expectation?

Education:

• Diploma (Preferred)

Experience:

• Service in fine dine in restaurant or hotel: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Language:

• English fluently (Required)

License/Certification:

• Customer service training certificate (Preferred)

Work Location: In person