Waitstaff

Job description: Waitstaff is responsible for delivering exceptional guest service during conferences, banquets, trade shows, meetings, concerts, and special events. This position assists with event setup, food and beverage service, guest interactions, and event breakdown while maintaining professional service standards in a high-volume environment.

Key Responsibilities:

• Set up banquet rooms, meeting spaces, buffets, bars, and service stations according to event specifications.
• Greet guests professionally and provide courteous, attentive service throughout events.
• Serve plated meals, buffet items, beverages, and hors d’oeuvres in accordance with event timelines.
• Clear tables, refresh beverages, and maintain clean guest areas during events.
• Assist with event room resets and breakdown following event completion. Communicate effectively with supervisors, banquet captains, kitchen staff, bartenders, and event coordinators.
• Follow all food safety, sanitation, and alcohol service regulations.
• Maintain a professional appearance and uphold the convention center’s service standards.
• Respond promptly to guest requests and resolve service issues professionally.
• Assist with inventory, stocking, and organization of service areas as needed.
• Support multiple events and functions simultaneously in a fast-paced environment.

Qualifications:

• Previous banquet, catering, restaurant, hospitality, or event service experience preferred.
• Strong customer service and communication skills.
• Ability to work flexible schedules, including nights, weekends, holidays, and extended event hours.
• Ability to work efficiently in large crowds and high-volume event settings.
• Team-oriented attitude with strong attention to detail.

Physical Requirements:

• Ability to stand and walk for extended periods. Ability to lift and carry up to 30 pounds.
• Ability to push carts, carry trays, and perform repetitive motions throughout the shift.
• Ability to work indoors and outdoors as event operations require.

Reports To:

Banquet Captain, Director of Operations, Food & Beverage Manager, or Operations Manager.

Job Objective:

To provide exceptional food and beverage service while ensuring event guests experience a welcoming, professional, and memorable environment that reflects the convention center’s commitment to excellence.

Pay: $16.00 per hour

Work Location: In person