Walk - In Customer Rep (contract)

JOB ID - JP00046282

Anticipated Start Date: 1/19/2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

THIS IS AN ONSITE ROLE (M-F, 8-4:30p PST) at our 711 Broadway Street San Francisco, CA. 94133 LOCATION

Responsible for handling all walk-in customers by responding to inquiries for all lines of business.

Primary duties may include, but are not limited to:

• Receives and verifies premium payments. Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.

• Researches and responds to walk-in customer concerns.

• Accepts premium payments and prepares written receipts.

• Assists customers in the selection of health care coverage that best suits their needs.

• Assist customers in making policy change decisions that result in retained business.

• Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.

• Provide feedback to appropriate areas to improve service.

• Acts as liaison between customer and operating units. Assists with research of executive inquiries.

Requirements:

• Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background. Life and Health License preferred.

• Bi-lingual required in some locations.

• Prior sales experience preferred.

Additional Information:

• Highly Preferred: Healthcare (Medicare) background.

• Customer Service exp.

• REQUIRED fluency in Chinese, both Mandarin and Cantonese dialects.

• Possible to extend and/or FTE opportunities.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.