WALK-IN. Senior Analyst (Service Support Associate) 20th Dec

I. Position Summary

The Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

II. Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies, and procedures
• Ensure end-to-end support of the policy lifecycle services.
• Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

III. Skills and Competencies

• Excellent Written and Oral communication skills
• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self-reliant approach to problem-solving.
• Strong organizational and time-management skills

IV. Minimum Qualifications and Experience

• Graduate with 4+ years of experience in Health Insurance
• Education: 15 years of education is must (10 + 2 + 3 years Degree)
• Insurance certification – good to have (Not mandatory)
• Transition/onboarding of service - good to have (Not mandatory)